Item: Paycom
Rating: 10
Author: Verified User

Overall Satisfaction with Paycom

Use Cases and Deployment Scope

As a church, we use Paycom as a payroll management company. Our church payroll is small, so I simply enter in whether employees are paid via salary or by the number of hours worked in the payroll period. The basic information is already set up, so it's a simple process.

Pros and Cons

Pros

Answering questions over the phone! They are excellent!
Always sticking with me until my problem is solved.
Always being available. If our representative is unavailable, someone from her team has always been available to help.

Cons

I often wish they were open for calls, during extended hours. This is a part time job, and I often work at night, but certainly understand I'm not in the majority.

Return on Investment

We use such a small part of the Paycom features, that I don't think this is applicable to us.

Single Software Solution

This is the only payroll system I have ever used.

Automation

Again, I don't think this is applicable to us - being a small church.

Alternatives Considered

Paycom is what was in place when I started this job.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

Yes

Other Software Used

Microsoft 365

Likelihood to Recommend

I truly can not think of anything I've ever been disappointed with. Only working at this job part-time, I often am down to the deadline wire to make our Wire Transfer. Fairly often, our bank says they'll send the wire within 10 minutes, but I get a very polite and gracious email, reminding me they haven't received the wire. I always apologize, but our rep - ... is simply The Best!

Paycom Feature Ratings

Comments

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Alexis Correa
(Vendor Representative) commented 7 months ago
Were absolutely thrilled to hear that your experience with Paycom has been nothing short of outstanding. Were proud to know that your dedicated specialist has consistently delivered world-class service combining unparalleled knowledge patience and dedication to resolve any issues that may arise promptly and efficiently. We strive to provide a seamless and user-friendly experience that empowers our clients to manage their payroll with complete confidence. Its wonderful to hear that weve met this mark for you and were grateful for the opportunity to support your organizations success in serving your community.

Limited Use - But Love Paycom