Item: Paycom
Rating: 10
Author: Verified User

Overall Satisfaction with Paycom

Use Cases and Deployment Scope

We chose Paycom because we want to see greater visibility into our staffing numbers, who's present, how many people are on our teams, how we're building our teams and keeping our numbers where they need to be. It gives us just cleaner access to reporting, a lot of that stuff. And just our employee onboarding process is a lot easier when we do through a Paycom versus the old system of filling out 27 papers.

Pros and Cons

Pros

Their customer service since implementation through the decision making process. And then when we decided to go with Paycom and implementation, the customer service has been phenomenal. Everybody we've worked with has been really knowledgeable and helpful and look for answers. If they don't have them, they're very responsive to emails and calls and really want us to get everything that we can out of it. And so they really work hard to make sure you know what you're doing and that you're getting the best out of it that you can. So that's been amazing.

Cons

I haven't noticed anything yet. It's so much better than our previous system that as we're learning, it's more of a learning curve than a system gap. If I have an issue, it's because I don't know quite what I'm doing yet and not necessarily that the solution doesn't exist. So as time goes on, I might notice things, but right now I'm like, I just need to know how.

Return on Investment

Definitely time saving. When it's all going into the app, it's saving my team from having to type all that in, trying to read somebody's handwriting and make mistakes as they're transferring information. So that's definitely saved us a lot of time.
Reduced errors in the onboarding process
Some of the payroll checks and balances have helped catch mistakes before they make it to a payroll. So that's always a good thing.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Likelihood to Recommend

Some of their analytics. Just being able to pull that instantly for my supervisors to see who's here right now. That's good.

Paycom Feature Ratings

Comments

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Katherine Lenhart
(Vendor Representative) commented 6 months ago
We're thrilled to hear about your seamless experience with Paycom! Your dedicated specialist is committed to ensuring you get the most out of our platform, and it's fantastic to see that they've exceeded your expectations. The time you've saved through automation and reduced errors in the onboarding process are testaments to the value Paycom brings to your organization. We appreciate your kind words about our analytics features, which provide instant insights for your supervisors. Thank you for choosing Paycom, and we look forward to continuing to support your business needs.

Paycom Review