Item: Paycom
Rating: 10
Author: Sara Helbling

Overall Satisfaction with Paycom

Use Cases and Deployment Scope

Our payroll coordinator is truly our Paycom guru and so we use it for processing payroll. We run our benefits through it. We use it for messaging for our employees. We are trying to find new uses for it every day.

Pros and Cons

Pros

We've had great customer service throughout our implementation process. We just finished up implementation truly, and we're passed off to the next level of team for maintenance and we just really had a great experience with implementation

Cons

I don't think that we've really seen anything specific. Everything that we've come across is handled so quickly that we haven't run into anything where I can think of

Return on Investment

It has increased our ability to communicate with our employees, which is always a benefit when it comes to retention. People feel valued when they feel heard, and having that communication back and forth is key to that.

Single Software Solution

We've noticed how smooth it is for our team to run. Things start to finish in one system rather than bouncing around back and forth. Even with a previous provider, we had to enter different areas to take care of different pieces of what needed to be done and so the whole team can work within one system to process an employee start to finish with the company.

Automation

It's given our employees the responsibility of ensuring that things are accurate, therefore freeing up our HR team when they're processing payroll to have more time available to really look at the key pieces of payroll rather than individual time sheets.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Likelihood to Recommend

Working in manufacturing, we have several employees who do not have email addresses through our company, and so utilizing Paycom, we're able to share messaging, we're able to roll out policies, things like that within the system where they're already comfortable using it because they're in there checking on their paychecks and things like that. So we've really found that that's quite beneficial for us and more than we had expected.

Paycom Feature Ratings

Comments

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Katherine Lenhart
(Vendor Representative) commented 5 months ago
Sara, thank you for taking the time to share your thoughts on your experience with Paycom! It's great to hear that we were able to provide a smooth implementation process and that you're finding value in our single solution software. We're particularly happy to hear that Paycom has been able to help you improve communication with your employees in the manufacturing industry, which is such a critical aspect of employee retention. We're grateful for customers like you who are always looking for new ways to get the most out of our product. If you have any questions or need any further assistance please don't hesitate to reach out to your dedicated specialist. Thank you again for your kind words and for being a valued Paycom client!

Paycom Review