Overall Satisfaction with Paycor
We use paycor across the whole organization at two different companies.
One is a wholesale distributor of gas appliances and equipment and the other is a bulk truck fabricator.
We purchased Paycor to simplify our payroll process (we were processing payroll in house) and reduce the time we were dedicating to payroll. This has not been the case. It has required more time for more people. It has been a very difficult transition and we are not satisfied with paycor.
- Paycor does a good job of selling their product to you, unfortunately their sales staff does not fully understand the limitations of Paycor.
- I have always been able to reach someone through the customer service number.
- Their reporting is not user friendly. There are no simple reports like Payroll history report for one employee. This is a standard report that is used frequently by employers. It is beyond me why they would not have this.
- The time card report will not print the exact punches you see on the time card itself. We have a work group for lunch so that our employees can see that all their time is accounted for during the day but this will not print on time card report and we have been told it is not possible.
- Benefit hours are not real time. They do not update until you process the payroll that a sick, or vacation day was taken in. This is very difficult for anyone trying to manage benefit hours.
- The biggest reason we purchased Paycor was to free up time and to make the payroll process easier. I believe using paycor has doubled the amount of time we spend on payroll.
We processed payroll in house for 50 years prior to switching to paycor. We used DacEasy by Sage. While this program had its limitations it was better than Paycor as far as reporting and ease of use.
We were told paycor would work for our needs at our truck fabricating business. This has not been the case. The sales person was told exactly what we needed and we were told that would be no problem. It has been a huge problem! We track employees' time by job (what task they are working on ...paint shop, welding, electrical etc.) and by truck. We might have 8 trucks in production at one time. We need to know which truck the employee is working on so that his time can be billed to that work order. There is no way within paycor's time and attendance to do this. Yet we did not know this until after implementation because our sales person assured us it could work. We spend hours every week sorting out and making corrections to employee timecards.
Paycor Feature Ratings
One person should be the implementation coordinator for Paycor. A customer should not have to keep up with 4 -5 people during implementation.
- Implemented in-house
Yes - payroll was implemented first then time and attendance
Change management was a major issue with the implementation - do more research and ask more questions before making a change with payroll. This has been a nightmare!
- Too many people sending emails, calling me, etc. I was overwhelmed with the amount of emails, and different people contacting me. I could not keep up with it all.
- Getting my needs met. Our time and attendance implementation person was new and we often were not connecting on the topics we were trying to sort through.
The support is quick to answer calls and can usually answer my questions quickly. We have on occasion asked the same question of different support staff and received different answers. This is frustrating.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - Did not know it was available.