It's time to put some resources into the Paycor product!
January 27, 2020

It's time to put some resources into the Paycor product!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycor

Paycor is being used as a payroll and HRIS system across the entire organization. The application manages payroll as a primary function. Additionally, the system is being used to track benefits and store employee documents (ie, child support orders, etc.). We utilize the application to generate reports that help manage the business as well.

Pros

  • Accuracy of processing payroll
  • Sales Reps are excellent to work with

Cons

  • Reporting functionality
  • Customer Service
  • Increased wait time to speak with customer service rep on the phone
  • Increased frustration with report writing capability
Our HR and/or payroll team is spending more time than we did previously due to Paycor. - The amount of time needed to resolve even a minor issue or obtain the answer to a simple question has grown increasingly frustrating. I've recently spent over 1.4 hours trying to get a simple issue resolved.
Because although it has a very easy user interface, the back side of the application appears to be growing more unstable and I lack the confidence that I once had in the application.
From a cost perspective, Paycor competes well with Paylocity and with ADP but UltiPro is far more expensive. In terms of providing a sense of peace and confidence, Paycor ranks above ADP in my mind but below the others.
Smaller organizations with very little complexity for payroll. Organizations that do not have a need to generate very many reports on a regular basis, particularly reports that are rather complex or complicated. It is a great system for smaller companies who don't have a need to contact customer service very often. The customer service representatives are very, very nice but the wait time to get to speak with one is growing increasingly frustrating.

Paycor Feature Ratings

Payroll Management
6.8
Pay calculation
7
Benefit plan administration
6
Direct deposit files
7
Salary revision and increment management
7

Comments

  • Kristen Auguste | TrustRadius Reviewer
    Kristen Auguste
    (Vendor Representative) commented 6 years ago
    Thank you for taking time to share your feedback! It's great to hear that you enjoy working with our sales reps. We would really love to learn more about your customer service experience, please email us at paycorlistens@paycor.com. We hope you have a wonderful day!

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