Paylocity pays off! Worth it, in most ways...
May 17, 2023
Paylocity pays off! Worth it, in most ways...
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
We began using Paylocity at the beginning of 2023 for payroll purposes. I was not working here at the time they chose to go with Paylocity, I came on in Feb. Service so far since I came on board has been 7/10. Normally pretty responsive, but we have one issue not getting resolved with our state taxes. But, based on how payroll was completed prior to Paylocity, this has been a great move forward for us. Having taxes and child support handled for us is a big plus!
- Responsive to emailed questions
- One stop shop for all HR and Payroll functions
- Enjoy the import/upload function for hourly staff hours, quick and easy
- When there is an ongoing issue, such as we have with a state tax problem; I feel Paylocity should assign this issue to one service rep that we can stay in contact with throughout the process; rather than having to continue to email the general Service@ email address and re-explain everything over and over each time, because you do not know who you will get each time. Plus I feel any tax issue that is leading to penalties should be addressed much quicker than we have seen with our issue. I just feel Paylocity has not taken our state tax issue seriously at all, and that worries me. Service other than that has normally been helpful and knowledgeable.
- I feel there should be a place to find blank HR forms for newer customers to Paylocity. Such as direct deposit forms, Instructions for employees on how to set up Paylocity account, etc. Just quick forms/templates we can print and hand out that are someplace easy to find on Paylocity.
- Missed punches, incorrect punches have went down considerably (from what I have seen).
- More reliable source for handling payroll taxes than previously; which can save on errors and penalties (and time lost on dealing with them later).
- More accurate and consistent processes, all completed in one place; rather than in multiple systems or ways (once I get everything up and running as I want).
Helps save time for other duties that need addressed. Also, feel more secure having Paylocity handle payroll start to finish, including taxes and garnishments.
Some of our employees have set up Paylocity accounts. I plan to begin working on employee engagement within Paylocity more soon, once my new position settles down.
Do you think Paylocity delivers good value for the price?
Not sure
Are you happy with Paylocity's feature set?
Yes
Did Paylocity live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Paylocity go as expected?
I wasn't involved with the implementation phase
Would you buy Paylocity again?
Yes