Paylocity
February 07, 2025

Paylocity

Jenna Laureti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

HR- compliance & record keeping, document retention, onboarding, recruiting, payroll, time & attendance, lms, benefits, spending accounts.

Pros

  • Technology is done well
  • Always improving and building on what they have
  • Time & labor product

Cons

  • We need more in recruiting -more places to post and get better applicants better things within the platform for communication between hiring manager and recruiter. Add req process so managers can get the process started instead of us having to use emails back and forth.
  • Need better customer service- I’ve been having multiple issues in various areas and not able to get it resolved in a timely manner or at all. Have to explain and re explain what the issue is and I get pushed to someone else constantly!
  • Stop charging extra for all new things. Help me get the most out of what i have already and add on to that instead of just selling extra things all the time. I’m not using what i have to the fullest extent so add subject matter experts in the different modules to look at the capabilities and go through what could be done. In my experience, once you're out of implementation you're left to deal with your customer service account manager who is expected to know everything about everything but they don’t it’s impossible. I need someone to help me exclusively deal with recruiting and how we can improve what we have in our modules.
  • Better data driven decision making
  • Better processes for perf management
  • Reduced errors in payroll and raises
Paylocity has helped reduce time for paper tasks with onboarding and all of that. Attendance points are huge for us with tracking and processing payroll quickly. Having benefits automated has been HUGE for us and using the edi file feeds has been hands down the best addition for us.
Community has helped get important information to our employees especially those who don’t have company email addresses. Impressions is working well but need to push this out more in our org and surveys are great - just wish it would calculate enps for us!
More automation, easier to use, better reporting, more visually appealing, more modules available

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

The product is great and i love using it. There are improvements in some areas but thats to be expected. They are always improving the product and thats appreciated. But dont enjoy constantly being sold too with extras instead of trying to help maximize what we have. In my opinion, customer service is lacking greatly-they are expected to know way too much and in the end cant help with many things that are needed. I’m tired of being thrown articles of how to help. No help me and help walk me through things my situation may not be cookie cutter and what’s explained in the article.

Paylocity Feature Ratings

7.6
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.2
Pay calculation
8
Support for external payroll vendors
7
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
7
Reimbursement management
8
7.7
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
7
8.8
View and generate pay and benefit information
9
Update personal information
10
View job history
8
View company policy documentation
8
Employee recognition
9
9.0
Tracking of all physical assets
9
8.0
Report builder
8
Pre-built reports
7
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
8.3
Performance plans
8
Review status tracking
8
Review reminders
9
Multiple review frequency
8
Succession Planning ()
Not Rated
9.0
New hire portal
10
Manager tracking tools
8
8.3
Corporate goal setting
8
Individual goal setting
8
Performance tracking
9
4.3
Job Requisition Management
1
Company Website Posting
2
Publish to Social Media
2
Job Search Site Posting
2
Duplicate Candidate Prevention
8
Applicant Tracking
7
Notifications and Alerts
8

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