Item: Paylocity
Rating: 7
Author: Whitney Williams

Overall Satisfaction with Paylocity

Use Cases and Deployment Scope

We use Paylocity: Payroll processing, time & labor, ATS, on-boarding, benefit enrollment. It solves the manual and paperwork of the majority of these processes. For example, by utilizing the payroll product we don't have to calculate employee/ employer taxes, write checks. We don't have to remit withheld taxes to the respective agencies.

Pros and Cons

Pros

Customer service representatives are kind and professional
Data insights is a nice feature

Cons

Report writing leaves a lot to be desired. Of the canned reports, there's probably 4 or 5 that provide useful data that we then have to spend 40 mins to an hour editing down to the information we need. We then have to have Paylocity assist with writing custom reports.
Benefit module is clunky. And only the benefit census report provides useful data? We can't pay Paylocity to write us a custom report? There a cryptic email received when an employee makes a change
There's A LOT of steps to make employee changes ie: a promotion with pay increase or a new supervisor has new direct reports.
More streamlined notifications or ability to customize who received what.
It would be helpful to have more assistance available regarding tax setup/ resolution

Return on Investment

We do get a lot of questions from employees of how to do or find xyz in Paylocity. That can take up time on both employee and HR end. It's a negative impact on our ease of use objective for staff.

Paylocity Automated Processes

There is the benefit that we've eliminated paper processes.

Paylocity Employee Engagement

We do not utilize.

Usability

It does the functions. There's a lot of steps in processes for example again changing an employee role and pay rate. There's redundancies that create inconsistencies in reporting for example, Position and Job Title in EE HR File > Dept & Position shows Position and Job Title but the Demographic report shows Position Description and Position. We needed Paylocity to assist to create a custom report for job titles.

Alternatives Considered

Rippling

Paylocity had better pricing at the time.

Key Insights

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

Other Software Used

Adobe Acrobat Sign

Likelihood to Recommend

I think Paylocity is good if the company has less than 200 employees. If their not very complicated for example, most employees are salary and there's not a lot of variation in tax setup. I'd recommend benefits if there's not a lot of changes year over year and they have an uncomplicated benefit offering/ structure.

Paylocity Feature Ratings

Comments

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It Does The Job