Great Product especially compared to ADP
November 13, 2025

Great Product especially compared to ADP

Matthew Tardiff | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We were with ADP beforehand and it was ok, but the support was horrible. You never knew who you would get for help and sometimes, they would make the problem worse. We switched over to Paylocity for Payroll, HR, and employee communciations. It does a great job of integrating between the modules and with other items, like our 401k provider.

Pros

  • Dedicated Support
  • Easy to navigate
  • Great Mobile App
  • Customer Reporting is so easy

Cons

  • it would be nice to have a support case system like ADP did
  • our onboarding was rough and we are still feeling some of the problems
  • The time and labor module can be clunky, espeically when you need to fix a time card.
  • More efficient payroll entry through time and labor module
  • reduce time for reporting
  • reduced payroll errors
  • reduced employee errors with onboarding module
they have made it easier to avoid manaul entry through automation. Whether it be for employee on boarding, payroll or even our reivews, it has helped us create structure and be more efficient.
We just started using some of these items. I like the structure it provides and all managers follow the same workflow. We are a manufacturing company, so sometimes i find it hard to push people to use it, but it is getting better.
It is really great to use though the time and labor portal can sometimes give me issues.
We switched to have US based dedicated support and the reporting features are far superior.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

Their support is superior over other payroll providers. Our dedicated supporet person is very attentive and always gets back to us in a timely manner. I love the variety of modules they provide. The reporting is robust and it is so easy to modify a report if needed or even create a report.

Paylocity Feature Ratings

9.2
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Compliance data (COBRA, OSHA, etc.)
8
9.6
Pay calculation
10
Support for external payroll vendors
9
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
8.0
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
6.0
Tracking of all physical assets
6
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
7.2
Performance plans
8
Performance improvement plans
8
Review status tracking
6
Review reminders
7
Multiple review frequency
7
Succession Planning ()
Not Rated
9.0
New hire portal
10
Manager tracking tools
8
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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