Paytm - the most popular and convenient payment service
June 24, 2021

Paytm - the most popular and convenient payment service

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paytm

Paytm is used as a payment gateway and a reliable option to quickly receive and send money to other users. The transactions are extremely safe and there's usually no transaction fee. The app is very robust and has frequent updates every other week. It helps the organization take in quick payments and also for sending quick payments in India. It addresses the old school problem where you need complete receiver info like IBAN, etc. With Paytm all you need is a phone number and the money is quickly sent across.

  • Very low transaction fee
  • Paytm mall to shop quickly and easily
  • Customer support
  • Lengthy verification process
  • Limitations within the wallet
  • Application size is huge
  • Sending and receiving money
  • Minimal paperwork
  • Cashbacks for transactions
  • Reduced time spent on sending money
  • Mobile friendly - can be accessed anytime and anywhere
PayPal Payments still needs to be widely accepted, whereas Paytm is almost in every corner of India.

Do you think Paytm delivers good value for the price?


Are you happy with Paytm's feature set?


Did Paytm live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paytm go as expected?

I wasn't involved with the implementation phase

Would you buy Paytm again?


Paytm works well for online and offline payments. Where it excels is the good user interface and it's almost accepted everywhere in India. What it can improve upon is the customer support reponse time.