Why Pega Platform
Anonymous | TrustRadius Reviewer
August 21, 2018

Why Pega Platform

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pega Platform

We use Pega Platform in our Healthcare department, and we are working on making use of Pega across the organization. We use Pega Platform for addressing customer orders, to make a new order, or to manage/cancel/modify their orders through Pega Platform. We also use Pega's Customer Service application for dealing with patients.
  • Pega is a codeless application which helps us spend less time in development and more time focusing on business
  • CPM framework: They should improve it by making it more simple
  • I'm from the IT department and really not sure on ROI
We used Salesforce.com and Orcle CRM. Later, after creating a couple of mock applications, we found Pega was best suited to our customer business process.
We had a business request where the user wanted the functionality to be ready in 2 weeks. We were able to deliver that functionality with the help of Pega. Pega did it well!

Pega Platform Feature Ratings

Process designer
9
Process simulation
8
Business rules engine
9
Process player
9
Form builder
10
Model execution
10
Dashboards
9
Standard reports
8
Custom reports
9