Pendo for SaaS B2B
September 07, 2018
Pendo for SaaS B2B
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
Pendo is deployed across our industry leading Data Management Platform (DMP) to help our teams make data-driven product decisions. Prior to Pendo, we had to invest in time consuming customer interviews or make educated guesses on how users leverage different pieces of our product. Now we can easily access critical data that informs confident product decisions.
Additionally, we use Pendo to serve NPS surveys that help drive better insights for our Client Success team when engaging with customers. We also make use of user guides to provide end users with best practices and training.
Additionally, we use Pendo to serve NPS surveys that help drive better insights for our Client Success team when engaging with customers. We also make use of user guides to provide end users with best practices and training.
- The ease of implementation and speed at which we were able to use the Pendo platform were impressive. We were able to deploy Pendo across our product and leverage the data within 30 days.
- The Pendo user interface is intuitive, quick and flexible. ..perfect for a team that builds a dynamic and flexible product ourselves.
- The depth and breadth of Analytics that can be found in Pendo's platform is a huge asset. We've used data from Pendo to make product decisions on everything from small UI tweaks to introducing new product concepts.
- The only hurdle we faced to date was a technical one, which we resolved.
- We haven't made much use out of Trends or Funnels yet. Something we want to try moving forward.
- We've seen a marked decrease in "how do I" type requests from users after deploying Pendo, which has allowed us to scale our customer base without the need to add additional client support resources.
We evaluated a few Pendo competitors. In the end, Pendo provided the tools at the right price point for our business needs.