Pendo.io makes product analytics easy
March 28, 2019
Pendo.io makes product analytics easy
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
In the 4 months since implementing, we've made heavy use of Pendo in our Product Management and UX groups to aid in finding hotspots, evaluate the success of features, and seek out areas of improvement or possible retirement. We've begun experimenting with guides and tooltips to prompt usage of more lightly used features and to introduce new functionality to our users.
We've utilized the Salesforce connector to pull data in at the account level to aid in segmentation when evaluating feature usage and rendering guides. Additionally, we've begun pushing account level activity and feature usage reports out to Salesforce that gets used within our Gainsight customer engagement scores.
We've utilized the Salesforce connector to pull data in at the account level to aid in segmentation when evaluating feature usage and rendering guides. Additionally, we've begun pushing account level activity and feature usage reports out to Salesforce that gets used within our Gainsight customer engagement scores.
- The ability to tag features is amazing. I've used other behavior analytics tools that required development time for each additional feature (or update) and Pendo's tagging functionality is 1000x easier and quicker.
- Guide creation! Again, we've used tools like joyride or similar to introduce features but they require programming time, time to change, and time to remove.
- Path analysis is incredible - seeing what people are doing is great, but then seeing what they do before and after they've done the desired feature is really, really useful to get a bigger picture of "why".
- The new feature tagging tool/designer doesn't seem to always work very well. I often drop back to the original.
- Observing behavior that is not performed via a click (drag & drop, form submission, etc) is impossible.
- The dashboards could be made more useful - only being able to add (mostly) pre-defined widgets is limiting. I wish I could define several features to watch on a dashboard...I would love to create one dashboard per application or product we sell with the most crucial features & user info on each.
- Customer engagement - we're driving product usage from Pendo into Gainsight to give a fuller picture of customer engagement for our Customer Success team. They've never had this insight before and can have much richer conversations.
- We've saved time and effort asking users how they use current functionality by simply being able to observe them. Now we can use that saved time to discuss possibilities and pain points we don't yet know about.
- Intercom, Amplitude Analytics and Mixpanel
It's infinitely easier to tag features in Pendo than other tools - the designer makes feature tagging and guide creation really, really simple and fast.