A great partner to start understanding your users
May 30, 2021

A great partner to start understanding your users

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We use Pendo.io to understand how users use our different products. We look for insights on their interactions with different parts of our platform and also to analyze the impact of releases to understand, learn and take actions in future developments that will have a positive impact on our customers and future customers.
  • Fast setup. just a simple script and the platform start tracking data.
  • Easy to build reports.
  • Great onboarding experience, we good support from Pendo.io team.
  • To have out of the box dashboard built.
  • Feature to have the opportunity to understand trends on future actions.
  • Keep improving their script to track visitors to be able to track more data with less help from developers.
  • Tracking visitors.
  • Easy html tagging.
  • Build custom reporting.
  • Positive impact in customer experience.
  • Improved risk mitigation.
  • Transparency on releases impacting key objectives.
We had to start fast, and the capability of Pendo.io to track visitors' behavior with just a simple script is a powerful approach to accomplish that. And from there the team can start building more into Pendo.io with the reports and with sending more data for segmentation with the same script.

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Pendo.io is a great option if you want to start fast just putting a script and starting tracking things inside your platform. Great to understand how visitors are moving around your tool between pages and what are they clicking. Easy to build funnel and path reports to discover and understand where there could be issues or things to improve.

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