Great for understanding your product usage
July 20, 2022

Great for understanding your product usage

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We are not reliant on email anymore which can easily be ignored or missed. Increased customer engagement and education using targeted guides and segments. Not being in the dark with product analytics or requiring our development team to source this information for us. We can now easily identify our most used features and user journeys.
  • Incredibly easy to use and intuitive features.
  • Great CS support and training sessions.
  • The extensive set of reporting widgets and customizable dashboards.
  • Would be helpful if you could do batch functions, specifically for exclude lists.
  • Having a more classic output for heat maps would be helpful for sharing.
  • Would also be useful for external 'read only' dashboard links as we use them for weekly/monthly department reporting.
  • Delivers a lot of useful information quickly.
  • Extremely useful in representing/validating usage metrics.
  • We see usage trends, and post guides in our product that are triggered by those trends.
  • It helps to prevent churn.
  • provides insight into how clients are using our tool.
  • The outputs are simple and easy to figure out.
ChurnZero is better at being more granular in terms of the specific product usage stats. Whereas in Pendo.io one can customize periods of time to make it much easier to drill into a specific month, quarter, year, or date range. This customization feature was one of the deciding factors for purchase.

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pendo.io go as expected?

I wasn't involved with the implementation phase

Would you buy Pendo.io again?

Yes

Pendo has helped us validate usage and leverage more detailed persona and feature reporting. This is incredibly helpful in combating anecdotal opinions within our organization. Plus very helpful in communicating usage to other departments (specifically our executive team and board). Lot of deeper options and tools we're planning to roll out.

Pendo.io Feature Ratings