Extremely helpful for our company in so many ways!
July 19, 2022

Extremely helpful for our company in so many ways!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We use Pendo in many different ways. We mostly use it to promote new features and track usage for new features and existing features within our software. It's extremely helpful. People nowadays do not read all of their emails. Pendo solves that. It truly helps us connect with our customers in such a profound way.
  • Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc.
  • To promote new features.
  • To train customers on how to use new features.
  • To survey our customers within the software.
  • Some of the guide settings are sometimes not as easy to use as we would like them to be.
  • Templating is pretty limited.
  • I wish it was a more compatible for mobile tools.
  • Analytics
  • Guides/walkthroughs.
  • Surveys
  • It has saved us tons of money on marketing. Instead of having our team spend tons of money on advertising for new products and services, we are able to connect with our customers directly in the product, which essentially is free (aside from paying for Pendo).
  • It has saved us tons of time by not having to do big reach outs to current customers.
  • It has helped a ton with churn and onboarding. We can quickly figure out which of our customers are and aren't utilizing certain key components within our software.
Pendo seemed like the easiest to use compared to the others we looked at. We did a very in-depth analysis. They also had so many great reviews.

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Pendo profoundly changed how our product, services, sales, and marketing teams have all been able to interact with our customers. The way we were able to connect with our customers, was so difficult before (emails, calls). It makes so much sense to meet the customers where they are within our products.

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