Pendo review from an EdTech SaaS based software company perspective.

Before using Pendo, we struggled to find simple data, such as the number of users logging in each day, using a specific feature, and drop-off rates, among others. Hence, we began searching for a Product analytics tool, conducted demos with 8-10 companies, and when we saw Pendo, the first impression from the team was the ease of use and simple UI. Pendo is helping us understand how many users have low, medium, or high engagement in our software. It has helped us recognize our power users, and getting "real" feedback from them helps with direction for the product improvement roadmap. Pendo has enabled a lot on our product communication side, with guides that allow us to inform our users in real-time, especially when emergency outage issues arise or frequent product updates and release news are needed. It is easier to onboard our users with the help of guides. They have recently started their email and journey feature, which enables us to bring back our dropped-off users (re-engage), reducing the churn rate and impacting revenues overall. The only downside I would say is the cost of Pendo; it is expensive compared to some of its competitors. As we have invested in setting up Pendo for our single-page application, it is challenging for us to switch.