Overall Satisfaction with Pivotal Tracker
Pivotal Tracker is being used mainly by our engineering, product, and QA groups to manage the development work stream. Pivotal Tracker helps us maintain a well defined and easily understandable backlog of stories. It also becomes a place for us to track all of development past and present which then serves as the manifest of where we've been and what we are about to do.
- Pivotal tracker is simple to use. I can easily onboard a new developer to Pivotal with a 10 minute conversation.
- Pivotal tracker is very straight forward. It makes sense to craft the backlog in a linear fashion like Pivotal has it.
- Tagging and email notifications are great.
- Support for third party integrations is also a plus.
- Deleting a story means that it is gone forever. There is no archiving.
- [Doing a] stack of work becomes quite hairy, no great way to manage or modularize that information.
- Mobile application could be improved for sure, Pivotal seems very built for the web. I always get the notifications but they never bring me to the relevant story within the application. Even a tool like Basecamp can do that for me.
- Pivotal has helped us bridge the backlog across various offices and offsite developers.
- Pivotal has helped us keep our backlog and workstream clear and concise which helps us do more.
- Pivotal does not roll up very easily for bringing the stack to higher up execs. For this we've had to use other tools such as Trello.
Overall I have found that I prefer using Pivotal over all the competitors I've tried. There are certain aspects of the other products which I do like but as a whole Pivotal does a better job. My one request is that I feel it is very much a web app and the other products have more solid mobile applications. Pivotal has sold me as my primary option due to its web portal but I would love to see a better mobile application.
Pivotal is great for small to medium businesses tracking for a specific functional business area. It starts to become harder to use with groups larger than 75 people and across various disciplines. We've tried syncing Pivotal Trackers for different areas of the business but it does seem better suited for an engineering and development workflow.