Got Procore? It does a company good!
July 06, 2017
Got Procore? It does a company good!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Procore
Procore is being used by members of the organization who work in project management and construction management. We plan to add other areas of the company in hopes that it can be the only platform (with the exception of external links to apps) in which we do business. It is addressing the consistency and continuity issue for our standard documents. We now have a conform way in which materials are created, received, reviewed and stored.
Pros
- RFIs - this is for all facets of the RFI process. From creation to official response - and the project can decide the who sees the information and when. There is a great ability for customization of that particular tool.
- Submittals - especially the upload of a completed submittal log. This allows project teams to send out submittal lists which include expected dates to provide the information and projected lead times to incorporate into schedules.
- Inspections and Observations - great way for the supers to keep track of items and issues relating to field activities - ESPECIALLY if you have the phone app...
Cons
- Contracts / Commitments - as a company we have standard language that needs to go on one document or another - the system is limited in this area and the need for custom fields and custom forms has created too many options for the user to choose from. Although they will work with you on this - It is timely and costs money. Not to mention the inability for a real CPFF or T&M type of contract and pay app.
- Change Orders are especially grueling - there are a lot of clicks to get to where you need to go - You are required to start with a change event and the clicks required before a finished product is timely. And the clincher to all of this is that you can't even print a change event - which would prove to the owner that you don't just pass costs - when you see an issue you try to mitigate and work together for a solution that would be beneficial to all...
- Customer Service - it's been a little "rocky". Although things to be on the upswing I recommend discussing in detail with your sales rep the type of service you would expect to receive beyond the "HELP DESK". Sometimes there are questions that require a discussion on business flows and the HELP DESK (while AMAZING PEOPLE) don't know our companies back story...
- Consistency - we all operate in the same fashion. We look like a well oiled machine. Documents are consistent, Reports are consistent.
- We have only been fully operational for about 8 months in the system, so I don't have any more examples on ROI or value. I can tell you we like it, we are working through the hiccups and that I have ever faith it will do what we need to in the manner in which it needs to be done.
By far this is the easiest to use. Hands down the desktop (laptop) and phone apps are amazingly easy. We do have regular training sessions, but this is not to train people on the program as much as it is to train people on the way we need things to be done.
Comments
Please log in to join the conversation