Procore - is it as good as it is?
March 27, 2024

Procore - is it as good as it is?

Jobian Tang | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

Esticom (legacy)

Modules Used

  • Project Management
  • Quality & Safety
  • Construction Financials
  • Field Productivity
  • analytics

Overall Satisfaction with Procore

Overall, it is an effective tool that can solve 70% of our problems. Due to regional lingo, we had to get used to it terminology. Procore Financials is quite powerful and only suitable to use if your projects lasts a few years. If you are managing multiple projects with short duration, and/or if you have many clients, you will need to spend alot of time and effort defining work breakdown structure, which is essential for billings. What we are not happy about Procore is their pricing model, and how they are forcing companies like us (we manage projects on behalf of our clients, aka agent) to pay the full price. Even if we had correspondence with Procore to lock in agreed pricing for the next couple of years, it is not reflected to their management, and they forcefully force us to commit to their standard pricing from my experience, (which is ridiculously expensive). Furthermore they will not disclose to customers it is their practice to increase their standard pricing by 5-7%
  • quick snap feature which allows quick capturing of photos and fill in details later
  • Action Plans that helps to define SOP, criteria
  • Analytics comes with pre-built charts, separately, it allow us to connect directly to their SQL and subsequently mash them with other data
  • Pricing - not friendly
  • Bait and trap situation for renewals in my opinion
  • new features are rolled out way too slow
  • Their financials module still need alot of work for complex requirements
  • Right now, we are investing in tools to ensure compliance and single source of truth, we had yet to see ROI
Procore has the most modules for a more complete solution, but that does not necessary equate to addressing all complex needs from different customers.

In my opinion, solutions stated will be as good as Procore in 2-5 years time, when comparing to modules/capabilities offerings

Do you think Procore delivers good value for the price?

No

Are you happy with Procore's feature set?

Yes

Did Procore live up to sales and marketing promises?

No

Did implementation of Procore go as expected?

No

Would you buy Procore again?

No

Expensive. poor ROI. not transparent

Procore Feature Ratings

Plan distribution & viewing
8
Plan markups & sharing
7
Document sharing
5
Issue tracking & punchlists
Not Rated
Photo documentation
Not Rated
Jobsite reports
Not Rated
RFI tools
Not Rated
Collaboration & approvals
Not Rated
Mobile app
Not Rated
Submittal design and management
Not Rated
Meeting Minutes
Not Rated
Specifications
Not Rated
Change orders
Not Rated
Not Rated
Job costing
Not Rated
Bid creation
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Support for external payroll vendors
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Data exportability
Not Rated