Overall Satisfaction with Pure Storage FlashArray
Ever since we moved to Pure Storage, our performance issues just disappeared overnight. For the first time since, well, ever, the hundreds of VMs we're running all feel as fast as they would on individual hardware with SSDs. It is one of the most remarkable pieces of hardware and software I've ever come across. I didn't believe Pure's consultants on how many TBs we needed, but because they guaranteed they'd give us the difference, we went in anyway. It changed my professional life.
But the good stuff doesn't end there: Their support department is absolutely amazing and very proactive. If there's a release that fixes some updates or just a new general release that is their baseline for a healthy system from now on, they will contact you! Also, they'll contact you if they detect issues on the array of course.
We have an all-flash array from a different vendor as well. With the same amount of SSDs and less than a third of the VMs (and less than a tenth of the user base for this array), it is at least five times slower. We're phasing out almost all other storage in favor of Pure.
But the good stuff doesn't end there: Their support department is absolutely amazing and very proactive. If there's a release that fixes some updates or just a new general release that is their baseline for a healthy system from now on, they will contact you! Also, they'll contact you if they detect issues on the array of course.
We have an all-flash array from a different vendor as well. With the same amount of SSDs and less than a third of the VMs (and less than a tenth of the user base for this array), it is at least five times slower. We're phasing out almost all other storage in favor of Pure.
- Performance
- Support
- Customer Relations
- Truth in their message and advertising
- Education field should get a higher discount. We are unable to increase revenue and can only spend money once
- Higher capacity drives
- We don't have a ROI, we're in public education.
I can tell you that we got Pure Storage in our building because one of our sub-schools already had an array and they were ecstatic. It didn't take more than half an hour demo to sell it to us.
- We've been able to quickly and easily deploy a lot of new servers because of the array.
Using Pure Storage FlashArray
125000 - About 125,000 users use services that come from VMs that run on our two Pure arrays.
- Kids (40K)
- Parents (80K)
- Staff (5K)
They represent every imaginable function within society.
About 3 techs handle storage (de)provisioning and device management.
- Kids (40K)
- Parents (80K)
- Staff (5K)
They represent every imaginable function within society.
About 3 techs handle storage (de)provisioning and device management.
3 - Any tech that can handle storage systems will be able to add this to their catalogue of supported devices.
- Server virtualization
- Desktop virtualization
- End user file system storage
Evaluating Pure Storage FlashArray and Competitors
Yes - EMC Clariion AX4
EMC Clariion VNX-3500
They needed to be replaced/investment cycle.
EMC Clariion VNX-3500
They needed to be replaced/investment cycle.
- Prior Experience with the Product
Never change a winning team.
I wouldn't change anything. There's nothing wrong with our evaluation and selection process.
Pure Storage FlashArray Implementation
- Implemented in-house
Not sure - We didn't have a change management process in place at the time so it wasn't a burden. We were building a new network and environment from the ground up.
- No issues at all.
Pure Storage FlashArray Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Our most recent case was a request from our side to upgrade the arrays to the most recent release of Purity (the operating system on our arrays). We planned it, and they came back to us a couple of days later, asking us if it is possible to postpone the upgrade because they might have found an issue in the release code. Engineering was investigating to see if it is actually an issue in the code or maybe misconfiguration. That is the kind of support and quality that I want. Don't be afraid to postpone things/releases if it otherwise breaks (yes Microsoft I mean you).
Using Pure Storage FlashArray
Pros | Cons |
---|---|
Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Everything is just extremely easy. You don't need training as you do with 3PAR just to create a LUN. Go ahead and "play"!
- We've not encountered any.