Item: Coveo Qubit
Rating: 10
Author: Lisa Sendall

Overall Satisfaction with Qubit

Use Cases and Deployment Scope

We use Qubit for website conversion optimisation. We use their testing tool to apply A/B tests, personalisation and analyse visitor opinions.

Pros and Cons

Pros

The account management is amazing. They are always available and remember the smallest of details about us, even though they have lots of accounts to manage.
Their recent Future of Travel conference was industry leading and amazing to attend. They know our industry.
They continue to drive forward, rather than focus on past successes and get stuck in a status quo.

Cons

The testing tool requires a lot more code knowledge than some competitor tools. Most tests have quickly become advanced.
We have now organised better training to address the above but I'd have preferred if this had happened when we started to work with them.

I didn't decide but did input my recommendation as I'd used Qubit in my previous job. In my experience they get closer to the client than other providers and it feels like a lot more is possible with their tool.

Other Software Used

SAP Hybris Product Content Management, Google Analytics, JIRA Service Desk

Likelihood to Recommend

We have a few websites that are non-transactional and therefore haven't integrated Qubit as we are still struggling with the call tracking of tests (without another tool integration).

Comments

Please log in to join the conversation

Laura Kightlinger
(Vendor Representative) commented 9 years ago
Hi Lisa, Thank you so much for your feedback. It is great to hear that the account team is proactive, adding so much value, and always responsive. I am also pleased that training has been successful in addressing your concerns. Please do let us know if there is anything else we can improve. Thanks again for taking the time to share your feedback. - Laura, Head of Customer Success at Qubit

Qubit - Advanced CRO and great at driving us forward