QuickBooks Desktop Pro - A full review
April 28, 2022

QuickBooks Desktop Pro - A full review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Desktop Pro

We use QuickBooks as a full accounting package, for everything from billing to A/P to A/R. QuickBooks does it all. QuickBooks has great functionality to manage your collections. It's simple and easy to use. Reports are comprehensive and easy to formulate. Data can easily be exported to Excel.

Pros

  • Accounts Receivable tracking
  • Easy to generate reports
  • Concise bank account registers

Cons

  • QuickBooks can be pricey if you are using the payroll
  • Multi user could be improved as only certain things can be done in single user mode
  • Low level Support is not the best. Operators are foreign based screen readers
  • Better Accounts receivable tracking
  • Better Accounts payable tracking
  • Reminder list is helpful
QuickBooks has way more functionality than Xero. The reporting of QuickBooks is leaps and bounds ahead of Xero

Do you think QuickBooks Desktop Pro delivers good value for the price?

Yes

Are you happy with QuickBooks Desktop Pro's feature set?

Yes

Did QuickBooks Desktop Pro live up to sales and marketing promises?

Yes

Did implementation of QuickBooks Desktop Pro go as expected?

Yes

Would you buy QuickBooks Desktop Pro again?

Yes

The software is very easy to use especially if you have a background in accounting or bookkeeping. There are plenty of resources for support outside of the Intuit sphere.
If you are a Pro Advisor or hire a Pro Advisor support is excellent. Low level support for those who do not have access to Pro Advisor support end up with foreign based screen readers and long hold times. When calling support there is myriad of menus until you actually are able to get a human on the phone.
QuickBooks Desktop Pro is best used by companies with 3 or less users. It is a full spectrum accounting system. Can handle A/R, A/P, billing, purchase orders, estimates, etc. If you have more than three users its best to use QuickBooks Enterprise as more than 3 users tends to slow the software down. Also it's not the best at tracking inventory.

QuickBooks Desktop Pro Feature Ratings

8.7
Accounts payable
10
Accounts receivable
10
Cash management
9
Bank reconciliation
10
Expense management
9
Time tracking
9
Fixed asset management
5
Multi-currency support
8
Multi-division support
5
Regulations compliance
Not Rated
Self-service portal
10
Primary and Secondary Ledgers
9
Intercompany Accounting
7
Journals and Reconciliations
10
Enterprise Accounting
10
Configurable Accounting
8
Standardized Processes
10
6.0
Inventory tracking
6
Automatic reordering
6
Location management
6
8.0
Pricing
10
Order entry
10
Credit card processing
7
Cost of goods sold
9
Order Orchestration
9
Order exception Resolution
3
9.4
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
7
9.7
Dashboards
10
Standard reports
10
Custom reports
9
8.0
API for custom integration
8
8.5
Role-based user permissions
8
Single sign-on capability
9

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