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QBO is a good tool when it works and Intuit can fix it.
July 21, 2020

QBO is a good tool when it works and Intuit can fix it.

Mike Bannan | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

Accounting, bookkeeping and invoicing are the major functions that we use. Their Payroll and merchant services are just overpriced, We are a smaller sized business with 11 employees that bills clients via Bank ACH, Invoice and Credit Card. We use the live bookkeeping service from QBO. We have two users with access. The "Bookkeeping Live" service is a plus but with the basic software broken it is almost pointless. I have to upload manual bank accounting transaction and credit card accounts.

For the last few months, we have run into a problem that QB's customer support and technical teams can not seem to fix. Our bank feeds only work for some of our accounts when they have been working normally for years. This is our 6th and probably the final year of using QBO. We are currently looking to get rid of the product all due to their crappy, horrible, non-responsive, and disorganized lack of support.
  • Easy to get reports.
  • Very fluid chart of accounts.
  • Good dashboard where I can see my important financial concerns.
  • Customer service is nil.
  • Tech support is very difficult and time consuming to work with.
  • Cases and case numbers get lost or are not entered properly meaning start all over.
  • Automatic matching is very unreliable and if not closely watched your finances may be wrong.
  • When working properly easy to see where the business stood financially.
  • Created extra work manually uploading bank feeds.
  • Nice flexible reporting (when working).
Freshbooks didn't have all the flexibility that QuickBooks had for billing, recurring invoices, etc.
Product is generally good with some exceptions like the automatic matching which is very rudimentary and if not carefully watched can cause your reporting to be wrong.

If you are not accounting savvy you need a bookkeeper. The program is not designed for a parttime user.

The "Bookkeeping Live" service that they offer is good and priced decently.

Before the bank feeds crapped out (and their support can't fix) the system was good.

QuickBooks Online Feature Ratings

5.1
Accounts payable
8
Accounts receivable
8
Cash management
Not Rated
Bank reconciliation
6
Expense management
8
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
3
Global Financial Support
1
Primary and Secondary Ledgers
8
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
3
Enterprise Accounting
Not Rated
Configurable Accounting
1
Centralized Rules Framework
Not Rated
Standardized Processes
5
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
5.8
Pricing
5
Order entry
9
Credit card processing
Not Rated
Cost of goods sold
8
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
1
1.0
Pay calculation
Not Rated
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
9.0
Dashboards
9
Standard reports
9
Custom reports
9
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
9.0
Role-based user permissions
9
Single sign-on capability
9