QuickBooks Online Review
May 03, 2021

QuickBooks Online Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

The only department that used it was the finance department. It was a short term solution for a rapidly growing company. It was used for over a year there before transitioning to Oracle's netsuite. We used the system for the entirety of the accounting function for which I oversaw payroll and accounts payable.

Pros

  • User Friendly
  • Easy to learn
  • Works well for small, low employee count companies with inexperienced accounting personnel

Cons

  • Lack of accounting controls across the board
  • Updates are pushed down from QBO that affect current GL mapping within payroll without notification or explanation of changes
  • Lack of ability to truly track audit trail items, QBO does not track everything
  • It will let you adjust or put anything, anywhere, therefore allowing easy non accountant users to make errors
  • Easy to use when company small
  • Streamlined for SMALL business to do full cycle accounting
  • intuitive for non accountants
QuickBooks pales in comparison to netsuite. Netsuite is a fully functional cloud based ERP system that is a mid tier solution for companies that have outgrown small business solutions. It was intuitive and allowed for full cycle accounting, procurement processing with requisitions, advanced approvals with delegatory permissions. QuickBooks was not a full company solution unlike netsuite. We were able to utilize netsuite across the board instead of only in accounting.

Do you think QuickBooks Online delivers good value for the price?

Yes

Are you happy with QuickBooks Online's feature set?

No

Did QuickBooks Online live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of QuickBooks Online go as expected?

I wasn't involved with the implementation phase

Would you buy QuickBooks Online again?

No

QuickBooks is fine for a small business with very repititious sales/AR, as well as low employee count with few changes to employee personnel. It allows those without an accounting degree to do full cycle accounting to an extent. It is not great at this because the non accountant user has full free reign to do whatever they can figure out on their own within the system with few if any checks and balances in place to make sure there is proper usage.
We tried to call QuickBooks support on MANY occasions and were unable to get solutions to the issues we were having. Even the issues that were "resolved" by customer support, the answers they gave were usually incorrect, which we would have to learn the hard way. Online support was a joke as there was never a clear way to get to a specific topic with real answers.
QuickBooks is NOT something I would recommend to a colleague. It is antiquated, and not well designed. It is designed for the small business owner who needs to do very little detailed accounting work, and is handled by someone without accounting knowledge. otherwise as an accountant I would constantly run into things where QuickBooks would make recommendations that did not make sense for true accounting and GAAP.

QuickBooks Online Feature Ratings

Accounts payable
8
Accounts receivable
6
Cash management
3
Bank reconciliation
10
Expense management
4
Time tracking
1
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
4
Regulations compliance
Not Rated
Electronic tax filing
6
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
3
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
6
Enterprise Accounting
Not Rated
Configurable Accounting
3
Centralized Rules Framework
Not Rated
Standardized Processes
3
Order entry
2
Credit card processing
3
Cost of goods sold
2
Order Orchestration
1
End-to-end order visibility
1
Order exception Resolution
1
Pay calculation
3
Benefit plan administration
1
Direct deposit files
5
Salary revision and increment management
1
Reimbursement management
1
Dashboards
1
Standard reports
5
Custom reports
5
API for custom integration
1
Plug-ins
1
Role-based user permissions
3
Single sign-on capability
1

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