QBO price increases are out of control (>12% per year)
November 04, 2021

QBO price increases are out of control (>12% per year)

Larry Hattery | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

We are a small construction company building and remodeling houses in the Pacific Northwest. I use QBO for bookkeeping, project accounting and payroll (3 employees). I handle most the bookkeeping activities at the end of each week, payroll at the end of each month, and my tax accountant handles quarterlies and annual filings.

Pros

  • Bookeeping
  • Project accounting
  • Payroll

Cons

  • Price increases are out of control (>10% per year)
  • Minimize feature creep and save us money
  • Price increases outweigh feature improvements

Do you think QuickBooks Online delivers good value for the price?

No

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

No

Did implementation of QuickBooks Online go as expected?

Yes

Would you buy QuickBooks Online again?

No

I use a small subset of features and they work pretty well, but sometimes they get broken during upgrades and it takes some time to resolve or work around.
Self help is pretty good, but can be misleading. Chat support is better for specific issues.
Program features and usability are pretty good and generally way more than I need. The way they bundle features drives you to select the more expensive option. This probably works okay for merchants and larger companies, but it's a financial burden for small companies like mine. In my case, I wish there was an option to trade off inventory management features for project management features. But I have to pay for both (currently $860/yr 2021). The payroll package is convenient, but too expensive (currently $1200/yr).

QuickBooks Online Feature Ratings

7.6
Accounts payable
7
Accounts receivable
7
Cash management
9
Bank reconciliation
10
Expense management
9
Time tracking
9
Fixed asset management
7
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
6
Self-service portal
5
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
7
Enterprise Accounting
Not Rated
Configurable Accounting
8
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
6.0
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
6
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
8.3
Pay calculation
8
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
8
9.7
Dashboards
10
Standard reports
10
Custom reports
9
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
7.5
Role-based user permissions
7
Single sign-on capability
8

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