Reliable and most seasoned and perfected VOIP service on the market.
Updated August 22, 2023

Reliable and most seasoned and perfected VOIP service on the market.

Brian Del Terzo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

I originally used RingEX for all of our VOIP services. The Desktop Soft-phone and Physical phone compatibility are top notch. The service was nearly uninterrupted. Find me follow me as I think they referred to it was also an option that could be enabled per direct user so that if you weren't at your desk, calls in could ring your mobile or other team members. The user and admin dashboards are extremely user friendly, and so was the setup and implementation of the auto attendant call tree, call routing, departments etc. A great solution for large or small companies that would like more flexibility... I could go on and on.
  • Call routing.
  • Auto attendant and call tree.
  • Call forwarding
  • Find me follow me for access to important calls in the office and away.
  • Pricing.
  • Use case flexibility.
  • Call queue functionality and pricing associated with call queues vs users
  • Customer Support
  • Positive for the first 8 years
  • Negative due to a long term 2 year renewing contract that was not disclosed clearly
  • user friendly interfaces for easy deployment of their solutions
  • incorporating video conferencing is great
The company is definitley built on a robust infrastructure that ensures dependable service! They have all the things needed to support a cloud based architecture, redundancies, load balancing, network monitoring etc. I can't recall ever experiencing any down time.
Implementing solutions that incorporate collaborative tools for both internal team members and customers can significantly enhance productivity and transparency. This, in turn, leads to greater efficiency in delivering services. A very positive move!
When considering telephony solutions, RingEX stands out as one of the most advanced choices available.

Do you think RingEX delivers good value for the price?

Not sure

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

RingEX is a perfect solution for a company that wants the best regardless of the cost. And RingEX now provides more than just voice calls. I noticed they recently added video conferencing for example in addition to instant messaging, and other team collaboration tools.

RingEX Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
7
Call reports
5
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10

Using RingEX

3 - Just basic customer service and fax functionality.
3 - The platform is designed with user-friendliness in mind. And while you might suggest that it requires a mix of technical and soft skills, depending on the role and extent of use but end users don't really require any specific skill set to effectively use the various channels now available through RingEX
  • reliable voip service
  • functional call tree
  • seemless business hours and after hours notifications
  • robocall screening
  • ease of call transfers
  • internal communication
  • new video tools
  • instant messaging
  • we might visit their APIs for integrations
We have no plans on replacing our current RingEX service.

Evaluating RingEX and Competitors

  • Cloud Solutions
  • Ease of Use
Reliability and ease of use are our top priorities because they ensure seamless operations and user satisfaction. A reliable solution minimizes disruptions and downtime, and we can't afford any wasted time that would take us away from serving our customers.
I might ask more questions to help gauge the quality of customer support however for assessing key factors such as call quality, features, and reliability have served us well.

RingEX Implementation

Yes - It was important to establish the call tree and call queues before transferring over the services. From there it was a smooth transition.
Change management was a minor issue with the implementation - It didn't take much to minimize resistance and promote acceptance.
  • creating new habits
  • explaining specific use cases
  • minor learning curve

RingEX Support

Certain solutions may require time to navigate and implement effectively. Customer support is predominantly based overseas, but the inclusion of live chat has proven to be a valuable and helpful addition.
ProsCons
Knowledgeable team
Problems get solved
Kept well informed
Difficult to get immediate help
I'm aware that RingEX offers premium support for an extra charge. While I'm not certain if this has been available from the beginning, I believe that including premium support in RingEX's costs could be beneficial for maintaining customer satisfaction and loyalty.
I recall a call forwarding issue that needed urgent attention, and we were able to get the support we needed in a timely manner through the RingEX ticketing system. The support representative quickly identified the issue, provided step-by-step guidance for resolution, and offered valuable tips for optimizing the business's communication setup. The positive experience highlighted RingEX's effective customer support approach.

Using RingEX

RingEX offers user-friendly usability through its intuitive interface and streamlined features. Requires very little training to handle the basic and most pertinent functions.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • call forwarding
  • warm and cold transfers
  • making and receiving calls
  • converting calls into video meetings
  • call trees are never fun
  • editing messaging
  • setup of initial holiday and operating schedules
Yes - The mobile interface is just as would be expected. About as easy as using your cell.