Reliable and most seasoned and perfected VOIP service on the market.
Brian Del Terzo | TrustRadius Reviewer
January 29, 2020

Reliable and most seasoned and perfected VOIP service on the market.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

I originally used RingCentral for all of our VOIP services. The Desktop Soft-phone and Physical phone compatibility are top notch. The service was nearly uninterrupted. Find me follow me as I think they referred to it was also an option that could be enabled per direct user so that if you weren't at your desk, calls in could ring your mobile or other team members. The user and admin dashboards are extremely user friendly, and so was the setup and implementation of the auto attendant call tree, call routing, departments etc. A great solution for large or small companies that would like more flexibility... I could go on and on.
  • Call routing.
  • Auto attendant and call tree.
  • Pricing.
  • Use case flexibility.
  • Positive for the first 8 years
  • Negative due to a long term 2 year renewing contract that was not disclosed clearly
Some solutions will take time to work through. Support appears to be generally overseas, though they have added live chat within the last 24 to 48 months which has been a useful feature.

Do you think RingCentral delivers good value for the price?

Not sure

Are you happy with RingCentral's feature set?

Yes

Did RingCentral live up to sales and marketing promises?

Yes

Did implementation of RingCentral go as expected?

Yes

Would you buy RingCentral again?

No

RingCentral is a perfect solution for a company that wants the best regardless of the cost.

RingCentral Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
7
Call reports
5
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10