RingEX - Tools to Help Your Business Grow
November 17, 2025

RingEX - Tools to Help Your Business Grow

Michael Reffner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

We use RingEX for inbound and outbound calls. We currently have multiple call queues to assist with call flow. We utilize text, as well as fax, features. RingEX plays a key role in how we communicate with current and prospective clients. Additionally, it affords us the opportunity to grow our system as our company grows.

Pros

  • The app makes it easy for team members to work seamlessly between phone and text functions.
  • The option to route calls assists with effectively directing clients to the right team member.
  • AI tools improve productivity.

Cons

  • Call recording - users are not able to record calls made to a specific queue. Call recording is only an option for calls made to or from a phone line.
  • We'd like to see more robust reporting - more customizations.
  • We'd like to have more options for scheduling daily reports. For example, being able to run a report for calls missed from 7:01 p.m to 7:59 a.m. the next day would be helpful.
  • RingEX has connected us with customers and helped us grow.
  • RingEX has provided opportunities to do more than just answer calls.
  • RingEX allows us to stay connected with our clients.
Overall, we're happy with RingEX. The system has met our needs. We've experienced challenges, but the features have enabled use creatively solve many of the issues we've faced. The customer service has been excellent - always patient in their support of our business needs. We're grateful for the company's commitment to providing good customer service.
The call queues have helped our company to automate the initial call experience. The features in the menu allow callers to pick the options that meet their needs. The API integration allows us to trigger text messaging to new inquiries, providing faster response times to clients who are interested in our services.
Each of these products have benefits, some of which relates specifically to the specific needs of a company. We liked the call recording options in Hubspot and the workflow tracking in Monday. High Level wasn't the best fit for our needs. In the future, we anticipate using both Hubspot and RingEX - Hubspot for client acquisition and RingEX for administrative personnel.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

If you need a simple call queue for your business needs, RingEX works great. Text features are helpful with communicating with current and prospective clients. If you need a system that delivers text features where conversations can be tracked from start to finish, and where multiple users can maintain join in on the communication, this may not meet your needs.

RingEX Feature Ratings

6.0
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
User templates
5
Call reports
4
Directory of employee names
5
5.0
Answering rules
7
Call recording
3
Call park
5
Call screening
5
Message alerts
5
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
8.0
Mobile app for iOS
8
Mobile app for Android
8

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