Item: Rippling
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

My company recently switched over from our old benefits provider to Rippling, and I found it a very painless process. Clarifying (and reminder) emails were commonplace and I had little trouble completing the various forms needed to get my new healthcare/benefits/payroll, etc. up and online. Looking back on the various hoops I had to jump through with our old provider, I wish my company had made the jump sooner!

Pros and Cons

Email notifications.
Painless signup/form filling.
Optional supplementary documentation.

First healthcare email had very important information that really should have been included with future emails.
URLs in supplementary documentation were not labeled, I got lucky that I clicked on a link on accident and then started checking for them.
In forms requiring signatures/choices, you cannot move onto future pages without making your choices/signatures on the current one. I would have liked to review the whole form before signing/choosing anything, though all the info is findable in supplementary documentation if you're willing to go hunting.

Alternatives Considered

The old benefits provider had a far-less user-friendly website, I had trouble finding things in it and there didn't seem to be much information to review. I remember having to email HR because my login information didn't work for weeks after first signing up for a benefits package. There also were 3 different websites all requiring their own logins, whereas Rippling everything works on a single login.

Support Rating

I emailed once because I had a question, and they answered same business day. (The answer was on an email I'd missed previously.) So I didn't have a huge amount of communication with the support services, but what little we did went very smoothly and I'm confident it'd go well if I need to contact them in the future.

Key Insights

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rippling go as expected?

I wasn't involved with the implementation phase

Would you buy Rippling again?

Yes

Usability

Very user-friendly websites, very easy forms to fill out, supplementary documentation makes it easy to learn more about the processes if a user wants. Frequent email reminders (especially for important choices that need be made) and an easy-to-contact support team if a user really hits a situation that requires human assistance. It all went great for me!

Likelihood to Recommend

It's quick and easy to pick up, definitely the most painless transferal of benefits I've ever encountered in a corporate setting. You do need to be careful if you're the sort who likes to review everything, as a lot of important details are only listed in one place, either a single email or a form hidden behind a nondescript URL on a single page of documentation. (Or you can not do that and just sign up for things, I consistently discovered everything was already in order for the obvious choices in every category. I just like to double-check that sort of thing).

Smooth and easy experience from the employee's perspective

Overall Satisfaction with Rippling