Smooth and easy experience from the employee's perspective
August 16, 2021

Smooth and easy experience from the employee's perspective

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rippling

My company recently switched over from our old benefits provider to Rippling, and I found it a very painless process. Clarifying (and reminder) emails were commonplace and I had little trouble completing the various forms needed to get my new healthcare/benefits/payroll, etc. up and online. Looking back on the various hoops I had to jump through with our old provider, I wish my company had made the jump sooner!

Pros

  • Email notifications.
  • Painless signup/form filling.
  • Optional supplementary documentation.

Cons

  • First healthcare email had very important information that really should have been included with future emails.
  • URLs in supplementary documentation were not labeled, I got lucky that I clicked on a link on accident and then started checking for them.
  • In forms requiring signatures/choices, you cannot move onto future pages without making your choices/signatures on the current one. I would have liked to review the whole form before signing/choosing anything, though all the info is findable in supplementary documentation if you're willing to go hunting.
The old benefits provider had a far-less user-friendly website, I had trouble finding things in it and there didn't seem to be much information to review. I remember having to email HR because my login information didn't work for weeks after first signing up for a benefits package. There also were 3 different websites all requiring their own logins, whereas Rippling everything works on a single login.
I emailed once because I had a question, and they answered same business day. (The answer was on an email I'd missed previously.) So I didn't have a huge amount of communication with the support services, but what little we did went very smoothly and I'm confident it'd go well if I need to contact them in the future.

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rippling go as expected?

I wasn't involved with the implementation phase

Would you buy Rippling again?

Yes

Very user-friendly websites, very easy forms to fill out, supplementary documentation makes it easy to learn more about the processes if a user wants. Frequent email reminders (especially for important choices that need be made) and an easy-to-contact support team if a user really hits a situation that requires human assistance. It all went great for me!
It's quick and easy to pick up, definitely the most painless transferal of benefits I've ever encountered in a corporate setting. You do need to be careful if you're the sort who likes to review everything, as a lot of important details are only listed in one place, either a single email or a form hidden behind a nondescript URL on a single page of documentation. (Or you can not do that and just sign up for things, I consistently discovered everything was already in order for the obvious choices in every category. I just like to double-check that sort of thing).

Rippling Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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