Go-to companion for everything related to the office
November 30, 2020

Go-to companion for everything related to the office

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Robin

Robin is used as a Meeting Room management system throughout our company. The solution is integrated with various meeting rooms throughout our office and is also used as the login system outside the rooms themselves. Consequently, Robin has streamlined the office management for employee and acts as a first port of call for all things office admin related.

Pros

  • Very intuitive UI which is easy to pick up as a new user
  • Well integrated with company people database making invites easy
  • Additional features like analytics are always interesting to check

Cons

  • Due to our organisations size can sometimes be a little slow to load
  • Search could be more semantic i.e. room for 3 at 12PM loads such a room instead of just the room name
  • Lacking integrations with video conferencing
  • Reduced time spent booking rooms
  • Created a go-to source for office management as an employee
  • Colleagues are more likely to book a room than pick a flexible meeting place which is sometimes inadequate
As an employee I can't comment on the final decision but I have used in-house alternatives in the past and also investigated other third party solutions, what stood out was Robin's value and its continued development of new features particularly analytics as this is an area where some interesting insight could be seen after two to three years of usage.
Robin's UI is very well designed and modern which makes it a pleasure to use. Personally this a big factor for me enjoying a product and so I'm always happy to use Robin - moreover as a relatively new user the UI was quite quick to pick-up, whether that be using the online system or the Display app for rooms around the office.
Haven't had to use customer support so can't comment on the experience.

Do you think Robin delivers good value for the price?

Yes

Are you happy with Robin's feature set?

Yes

Did Robin live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Robin go as expected?

I wasn't involved with the implementation phase

Would you buy Robin again?

Yes

Especially for large organisations, having a go-to source for a specific task saves everyone a lot of time. Robin does this for office management, and the software is obviously continually improving which is a good sign. The system seem well integrated with the office as well and an attention to detail is made to keep the user experience as quick as possible. Smaller organisations may not advantage as much from the same benefits and features such as analytics may have a questionable use consider the low footfall around a smaller office.

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