RUN Powered by ADP® is great!
Updated May 06, 2025

RUN Powered by ADP® is great!

Mallory Fore | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

I have used their employee handbook wizard before. If you are a new business or do not have an employee handbook this is the way to go. It recommends the legal wording and you can select to include it. I am also using Career plug which is a hiring tool that is your vendor. I am not sure if that is HR.
We use RUN Powered by ADP® for our payroll services, occasional compliance issues and timekeeping for the employees. Thankfully I do not have to worry about proper taxes and filings for payroll, thay take care of all that and produce all the reports. Our workers comp is also a little bit complicated and their timekeeping tools have helped us keep accurate records.

Pros

  • Customer Service
  • They keep their website running smooth
  • They send me reminders

Cons

  • I think the revamping of the reports section is not user friendly, it used to be much easier to find stuff.
  • It has helped with employee satisfaction. Once they get the hang of it they rely on the interface to look up their paystubs and change how they get paid.
The employees can designate their pay to go into the bank accounts of their choice and they can change their own tax information like how much withholding they want. They can also review their pay stubs. We have them download the app and that is also where they access the timekeeping
Our employees use the app for timekeeping and to look up their pay records. It is pretty good. I have tried the app before in the past as administrator and at the time I didn't like it. Now it may be better. I think the little clock symbol is a hard way to track time.
Having them produce my quarterlies reports and pay all my payroll taxes on my behalf saves me lots of time. I don't even know how to do these things on my own. The employees seem to get used to the timekeeping, so that saves me time. I also like how our account number shows on the bottom of the window so when I call it is right there.
I used to use Paychex, but RUN Powered by ADP® helped me with my workers comp tracking in a more efficient way and I am saving money with using RUN Powered by ADP® versus competitors. Their customer service used to be more accessible, but then you started offering 24/7 access, it became equal

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

Yes

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

Yes

They have competitive pricing for payroll and are available by chat 24/7, that is why I would recommend them. I wouldn't recommend them because they have a continual pool of sales people who call you from all over the country asking you the same things all the time. I have maybe 20 adp personnel phone numbers blocked.

RUN Powered by ADP® Feature Ratings

Pay calculation
9
Support for external payroll vendors
9
Off-cycle/On-Demand payment
9
Direct deposit files
10
Salary revision and increment management
9

Comments

  • Alex T | TrustRadius Reviewer
    Mallory, thank you for your review of RUN. We love hearing that our product is delivered for you, and we apologize for any frustrations with customizing reports. Your contact and account information is unavailable from your posting, however, our RUN Team would appreciate the opportunity to connect with you to address your concerns. Please get in touch with RUN support so we can help you get the most out of our product. -Your RUN Team

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