New to Intacct, so far so good
November 19, 2019

New to Intacct, so far so good

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We use Sage Intacct as our finance system. We run a lot of Purchasing and GL as well as Cash Management. All departments use Sage Intacct to enter expenses, though obviously Finance is our primary user. We went live this year and the process was surprisingly easy. Generally positive feedback from users, our Executive Director says it's already saving him hours of work each week.

Pros

  • We like the flexibility of reporting. Many users want to look at the same info different ways.
  • The fact that purchasing approvals can be done from a phone has made life easier for everyone and gets expenses in and approved much faster.
  • It wasn't too hard to configure and we are able to make adjustments as needed.

Cons

  • There are limitations around approval workflows that we have had to work around. We updated some of our finance policies to align with how Sage Intacct wants to do things.
  • The integrator based support model created some real challenges. When onboarding it is hard to get support directly from Sage and this led to a lot of frustration about needing to schedule hour long chunks of time to address simple questions.
  • Reconciliation is not a strength. It seems to be kind of half-baked. Hope it gets better in the coming years.
  • Saved lots of hours of manual paper processing.
  • Was easy to train teams in new system, at least for basic employee users.
  • Definitely had some costs associated with getting online. Lots of add-ons and supporting tools may be needed to achieve all your current business processes.
We have not yet implemented much of this automation.
We use project accounting. This was pretty easy to implement, though we did take the opportunity to reduce to total number of active projects as we were setting up the system.
You have to get a Sender ID to integrate with other systems. This is an annual ongoing cost we just kind of have to eat. Would prefer a more open approach to API.
We went with Sage Intacct because it was known to be best in class and had supported integrations with other tools we use.
It is well suited to organizations that are distributed and want to work in the cloud without managing their own servers. It is less appropriate for smaller orgs which don't necessarily have capacity to configure and manage the system. I can understand why many people just stick with QuickBooks because people are already familiar with it.

Sage Intacct Feature Ratings

Accounts payable
7
Accounts receivable
Not Rated
Cash management
5
Bank reconciliation
2
Expense management
4
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
Not Rated
Journals and Reconciliations
3
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Reimbursement management
Not Rated
Dashboards
3
Standard reports
5
Custom reports
7
API for custom integration
5
Plug-ins
Not Rated
Role-based user permissions
8
Single sign-on capability
Not Rated

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