Utter Failure
December 16, 2025

Utter Failure

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

Sage Intacct appeared to be a nimble yet powerful system to act as an enterprise ERP along with general ledger and other accounting functions. In my opinion, we were led to believe the implementation consultant would be able to not only setup the system but also integrate with Athena Health to ingest all of our billing, productivity, and reimbursements to not only help me see the entire - complex organization with multiple subsidiaries in multiple industries much better, but also help me with revenue recognition and the move the GAAP as we grow. I was also supposed to be able to see on one income statement the gross charges, contractual write-offs, and collections down to the individual provider level, and get a financial statement per provider. This would also include productivity and grouping by major insurance carrier (e.g., Medicare vs. Medicaid vs. Blue Cross vs. other Insurance).
  • I feel that our ROI has been roughly $-385,000
Nothing has worked other than the automations of intercompany transactions and transfers. We can do this much cheaper in QuickBooks with their Excel.
We used Multi-Entity but it honestly is not worth the money. That was one reason we moved from QuickBooks but we never should have moved. In my opinion, we wasted countless hours and dollars on empty promises of automation and nothing came to fruition.
This was disgusting. In my opinion, our vendor was useless and, in fact, messed up a lot of the system and didn't know what they were doing. My staff did most of the setups and figured out most of what we needed but too late -- trying to fix the blunders I feel the consultants made during implementation.
Sage Intacct is no better and way too complex. If you are on QuickBooks, stay there.

Do you think Sage Intacct delivers good value for the price?

No

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

No

Did implementation of Sage Intacct go as expected?

No

Would you buy Sage Intacct again?

No

I'd like to have negative numbers because I am actually working to transition 10 of my clients to other systems. In my experience, this has been a complete failure with way too much time and effort wasted, not to mention dollars, with little to no concern or care on the part of Sage, its staff, or its consultants. In my opinion, this has been a disgusting experience and one that has made me wish Sage bankruptcy.

Sage Intacct Feature Ratings

Accounts payable
2
Accounts receivable
1
Cash management
1
Bank reconciliation
5
Expense management
2
Time tracking
1
Fixed asset management
5
Multi-division support
4
Self-service portal
3
Intercompany Accounting
2
Journals and Reconciliations
4
Enterprise Accounting
2
Configurable Accounting
1
Centralized Rules Framework
1
Standardized Processes
1
Dashboards
6
Standard reports
6
Custom reports
9
API for custom integration
1
Plug-ins
1
Role-based user permissions
7
Single sign-on capability
6

Sage Intacct Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
No escalation required
Support understands my problem
Difficult to get immediate help
Support doesn't seem to care
I don't know. If I did I didn't want it because Sage Intacct is already too expensive.

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