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Complex but a must!
January 29, 2018

Complex but a must!

Stratford Canning | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Analytics Cloud

Salesforce is being used across the entire organisation as a core CRM. It allows us to manage all aspects of the business from contacting leads to managing opportunities and customers.
  • Provides visibility on accounts, opportunities, customers and prospects.
  • It integrates with most other tools.
  • Provides accurate visibility on employees performance and activity.
  • Provides key insights through reporting.
  • It looks dated. There is a new version that is visually nicer but it lacks functionality.
  • It’s very complex to make changes and requires a lot of time to maintain.
  • If it’s not configured well it is a waste of time. You only get out what you put in.
  • It can be difficult to get quick support.
Salesforce is was better because they provided more functionality.
It’s real-time, quick access, and easily compatible with over systems.
They have a chatter function which is great! You can easily create group dashboards and reports.
It is well suited when you need visibility on all your customers and prospects and when you need to keep and eye on productivity. For very small business it may not be necessary and a bit overkill.