Salesforce is the best CRM...period.
January 24, 2018
Salesforce is the best CRM...period.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Professional
Modules Used
- SalesCloud
- Chatter
Overall Satisfaction with Salesforce.com
I implemented Salesforce for the sales unit at Commenco and we use it to manage our sales opportunities and pipeline. We also use it to push customer/account information to our quoting tool Quosal. The rest of the company is evaluating how other elements of the Salesforce product line can help manage accounting, service, etc...
- Salesforce is the most flexible CRM that I have evaluated. I am constantly finding new and better ways to manage teams and sales.
- Salesforce does a very good job of supporting our business. We do have the premier support plan and that allows me to get help any time I need it.
- The Salesforce AppExchange is great! We have deployed many tools and utilities to augment our implementation.
- The reporting side of Salesforce is a little limited for our use but I can take anything out to Excel so I am able to get what I want from the system.
- Salesforce allows our management team to gain an understanding of our forecast.
- Salesforce has streamlined the management of sales operations and therefore savestime and $ within the division.
- Salesforce allows our people to work from anywhere in the world.
Zoho is working their way to being a decent CRM but it lacks many of the customization capabilities that Salesforce has currently. I also found that the support team with Zoho was very difficult to work with and they didn't understand what I was trying to accomplish. I have not had this experience with Salesforce.