Item: Salesforce CMS
Rating: 9
Author: Carlos Delgado Barcia

Overall Satisfaction with Salesforce CMS

Use Cases and Deployment Scope

We use Salesforce for employee management, payroll, attendance, documentation, scheduling and more. We use it on a daily basis, make outgoing calls, incoming calls, store and manage employee data and more. Without Salesforce and its robust design and support, we would not be able to operate efficiently.

Pros and Cons

Pros

User Management
Database
User-Friendly
Support

Cons

Better email integration
Could be faster in loading times
Could integrate an option for dark screen

Return on Investment

Work more efficiently without too much downtime
User support, knowledge base and community is great
On the expensive side

Usability

It has all the features we need to get the job done. It is very complex and it may require additional training for new users, but never had issues with training other employees.

Alternatives Considered

Gorgias, CRM and Deals for Zendesk and HubSpot CMS Hub

I did not make the decision to use Salesforce. However, I am happy with its current implementation to manage our employees.

Key Insights

Do you think Salesforce CMS delivers good value for the price?

Yes

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce CMS go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce CMS again?

Yes

Other Software Used

HubSpot CMS Hub, CRM and Deals for Zendesk, Gorgias, Shopify

Likelihood to Recommend

Salesforce is great for large-scale enterprises due to it's cost and implementation. So, depending on the company size and the type of work, it may or may not be good for you.

Salesforce CMS Feature Ratings

Comments

Please log in to join the conversation

Best Tool for all your CRM needs!