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One CRM to Rule Them All
November 28, 2018

One CRM to Rule Them All

Kevin Scally | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce for Nonprofits

Salesforce for Nonprofits is used by the marketing and development teams in the US and UK. This is our central donor database, housing all donor information, transaction information, preferences, campaign history, and has numerous integrations with different payment processors and vendors. We also have a custom one page application that powers all online transactions and APIs for telemarketing and face to face fundraising.
  • Dynamic search
  • Integrations with third part apps
  • User management
  • Complex reporting often times out
  • Many features still require developers to build out - would like to see Salesforce create simpler interfaces for non-technical users
  • Limited storage - Salesforce requires you to pay for more storage, which gets very costly
  • Increase user adoption for database
  • Consolidation to one database
  • Increased efficiency for importing data
Salesforce for Nonprofits is much more flexible than other tools I've used in the past. You aren't limited to staying with one company's suite of products - you have the ability to build out your database / fundraising solution using best in class applications. It also has a different pricing model - it's all based on users and storage, opposed to a blanket platform fee.
Salesforce for Nonprofits is well suited for nonprofits who want to have the ability to deeply customize how their data is entered and how it is used. Because it's Salesforce, you have a ton of native functionality to work off of, but also can connect with a vast network of developers who can help customize it.

Salesforce for Nonprofits wouldn't be ideal for a small nonprofit that wants a turnkey database / fundraising solution, as it requires other applications to be installed and some customization.