Wish we could improve more
February 24, 2022
Wish we could improve more
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Commerce Cloud
I belong to the Partner Integration Team inside RA USA and we connect the Portal through headless commerce APIs with distributors and suppliers. The company doesn't know about SCPI so all the APIs are custom. I'm in RA since February 2nd, 2021 and as of today, I can say that we have so many issues product of bad assessment and incorrect implementation. A proof for that is to go into our code and check how the code has been written. However, we deal with issues with product master data, customer master data among others. We are integrated with SAP ECC and our business model is based on Subscription. RA sells bundles that contain software, maintenance, and support. SAP doesn't handle the bundle concept so we import part numbers from SAP ECC and we construct the bundle inside SAP Commerce. SAp Commerce calculates prices and feeds the information to different systems internally and everything is made manually.
- product definition
- price calculation
- User experience
- Performance
- Bundling
- Solr
- Poor integration with SAP CRM for Contract management
- Lack of proper billing functionality
- open the door for Salesforce due to the lack of proper functionalities like billing
SAP ECC, SAP Ariba, SAP Marketing
Do you think SAP Commerce Cloud delivers good value for the price?
No
Are you happy with SAP Commerce Cloud's feature set?
Yes
Did SAP Commerce Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Commerce Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy SAP Commerce Cloud again?
Yes