Our New Life: SAP Commerce Cloud
February 26, 2022

Our New Life: SAP Commerce Cloud

Gamze Şenkal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Commerce Cloud

SAP Commerce Cloud is our new B2B portal module which helps us to create better B2C
experiences for our dealers. · With the SAP Commerce Cloud solution, Eczacıbaşı
dealers are now able to access the product portfolio, technical specifications,
visuals and technical drawing documents, and prices in the same workspace. On the
same platform, specially designed screens allow dealers to order the products:
offer, order, and delivery processes can be carried out in one digital
environment from end to end. On the platform, dealers can instantly access
reports such as order, shipment, delivery, and current statements whenever they
want. The SAP Commerce Cloud solution was integrated online with the back-end
system S/4HANA, enabling the simultaneous execution of business processes.
  • Product listing
  • Ease of shopping
  • One workspace for every need
  • Reporting
  • Performance issues, especially s4 integration for pricing
  • Customer friendly screens (maybe easier to use-design may be changed)
  • Not have a room to enhancements
  • Campaign management: 22mTL earnings
  • Vitra sales point management: 3m€ earnings
Our dealers like to use SAP Commerce Cloud. They can reach every report/property on one screen and a single integrated platform. · Eczacıbaşı dealers can easily purchase products from the SAP Commerce Cloud at more preferential prices, monitor their purchases instantly, and perform order management by forwarding them to a centre with a single
click. This has given us the
opportunity to easily define price, campaign, and promotion entries specific to
the business processes of deals and dealers.
SAP Commerce Cloud is integrated with SAP S4 Hana and it is easy to use. We get all pricing, warehouse information from S4 and we did not get any major problems. With SAP Cloud applications – Sales, Service,
Commerce, Marketing Cloud & Field Service Management – all customer
interactions have been gathered onto a single platform using a multi-channel
structure and a 360-degree customer experience.

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

More suited ones: Eczacıbaşı dealers are now able to access the
product portfolio, technical specifications, visuals and technical drawing
documents, and prices in the same workspace. On the same platform, specially
designed screens allow dealers to order the products: offer, order, and delivery
processes can be carried out in one digital environment from end to end. Less suited ones: Ease of usage

SAP Commerce Cloud Feature Ratings

Product catalog & listings
6
Product management
6
Bulk product upload
7
Branding
6
Mobile storefront
6
Product variations
6
Website integration
7
Visual customization
4
CMS
6
Checkout user experience
7
eCommerce security
7
Promotions & discounts
7
Personalized recommendations
7
SEO
7
Multi-site management
7
Order processing
7
Inventory management
7
Shipping
7
Custom functionality
7