Item: SAP Commerce Cloud
Rating: 9
Author: Verified User

Overall Satisfaction with SAP Commerce Cloud

Use Cases and Deployment Scope

We provide B2C and B2B solutions to our clients. Mainly for the retail industry such as fashion and fragrance stores. We use most of the core features of SAP Commerce such as the Integration feature, OData, Process Engine for order placement, and user actions (eg. register, forgot password, product stock notification) and Promotions.

Pros and Cons

Pros

B2B and B2C
Products design

Cons

Hard to understand payment module flows

Return on Investment

Clients increased their conversion rates by over 15%
Team efficiency increased 25% after we started to use SAP Commerce Cloud

Scalability

We really like the solution because it allows us to go really fast in production with multiple brands and countries in a short time. Anyway, the solution is not so so good for products with variations per brand. As such it is pretty complicated to have, for example, a product with different descriptions for two brands.

Ease of Integration

It's doing pretty well and it's almost straightforward. You just generate the credentials in Backoffice and use the code integration with the external service. We use it for ECC integration via OData and we like it so much. Furthermore, it's very easy to monitor all the integrations via Integration UI Tool.

Alternatives Considered

Dynatrace

Dynatrace is used out of the box for SAP Commerce Cloud. Even if it's pretty hard for our new developers to get familiarized with Dynatrace, it's a very powerful tool we can use to debug and monitor the entire system (eg. database, tomcat, requests, latency, etc). So, it's really helpful to debug complex performance and bug issues.

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

Likelihood to Recommend

It is well suited for long-term projects, but is not so good if your development team has little experience with SAP Commerce Cloud. Some features that we really like are Process Engine, Product Cockpit for product management, Adaptive Search for configuring the Search Profiles, and personalization. These are really easy to configure which boosts our productivity.

SAP Commerce Cloud Feature Ratings

Comments

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Robust solution for long term projects