SAP Commerce Cloud Review
July 05, 2024

SAP Commerce Cloud Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Commerce Cloud

We have migrated our online shops from other technology to SAP Commerce Cloud and the experience has been satisfactory. With the help of tools like Backoffice, smart edit, business teams are able to handle daily operations with ease. We have built few eCommerce portals already using the SAP Commerce Cloud and the results are satisfactory so far and looking forward for more improvements and features to be included from SAP Commerce Cloud.

Pros

  • Out-of-the-box features available for many business features
  • Accelerators helped to onboard shops with ease
  • Easy to use backend tools helps the business teams

Cons

  • Many business features should have been there earlier, however getting added very recently like Quotes, scheduled ordering etc.,
  • Payment frameworks should have been already integrated but we are waiting for the OPF to be available.
  • Few of the AI features should have been part of the license instead of having them as a separate package or AI KIT
  • Headless-Backend and Frontend should be decoupled for ease of deployment and independent implementation.
  • Overall, it has been a really good experience with SAP Commerce Cloud and we have successfully onboarded multiple shops already.
So far, we are happy with the overall implementation using SAP Commerce Cloud, right from on-boarding and hand holding us during the implementation phase, reviewing the production release plan and the suggestions from SAP.
As we grow and would like to build functionalities much faster, we except SAP Commerce Cloud to focus and implement on areas like Headless, improvements in PIM, enhancing the content management capabilities etc.,
Overall SAP Ecosystem compatibility, integrated product roadmap, frequent releases, OOB B2B features, built on latest technologies, providing a monitoring solution, Order management capabilities, business tools, number of companies that are already onboarded, platform is extendible and can be integrated with many third-party systems, ERPs and other solutions and leaders from Gartner and Forrestor

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

More suited for companies who would like to build and deploy the shops with basic eCommerce functionalities and default UI. This will help them to reach their goal of building portals faster and do not have to worry much about customizations.
I feel SAP is working hard to implement lot of features and make them available as part of their releases, however many a times, customers are building the features on their own because it might take some time for SAP Commerce Cloud to deploy the requested feature. Also, few areas like content management, PIM (Product Management) are not in focus, we expect some improvements to happen in this area as well.

SAP Commerce Cloud Feature Ratings

6.5
Product catalog & listings
7
Product management
7
Bulk product upload
Not Rated
Branding
Not Rated
Mobile storefront
Not Rated
Product variations
7
Website integration
7
Visual customization
7
CMS
4
7.0
Checkout user experience
7
1.0
eCommerce security
1
3.0
Promotions & discounts
3
Personalized recommendations
Not Rated
SEO
3
6.5
Multi-site management
8
Order processing
Not Rated
Inventory management
Not Rated
Shipping
Not Rated
Custom functionality
5

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