Reliable trustworthy Ive never looked at an alternative
Updated October 28, 2025

Reliable trustworthy Ive never looked at an alternative

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense
  • Travel

Overall Satisfaction with SAP Concur

We use SAP Concur within my organisation for expenses and credit card management. It is used globally across all teams and allows us to connect our corporate cards to an automatic expense system where we can select all the individual attendees of events and / or process any other credit card expenses with relevant details, adding receipts as relevant.

Pros

  • User experience
  • Automated notifications
  • Integration with HR systems

Cons

  • Saved group lists are a bit clunky to edit when managing attendees
  • Single sign-on functionality is sometimes blocked/non-responsive
  • User experience takes a while to learn, is clean and finance-looking but could be more visually appealing
  • Increased spending transparency
  • Faster automated expense management
Generally the usability of SAP Concur has improved over time. There are some efficiency aids you can add like creating expense groups that are made up of your wider team networks to optimize your efficiencies and make sure that when you submit the next expense for the same group you can process it more quickly. It's not a perfect, beautiful interface but it's pretty intuitive and you can get by without any specific training which is great for onboarding new team members and not wasting time.
SAP Concur integrates with a number of other systems and softwares that are used within my organisation. At the moment I believe it is connected to Oracle Netsuite ERP finance tool for expense and invoice syncing and our cost center alignment. We are moving to Workday solution for our HR systems and I know this integrates with SAP Concur - I imagine we will be integrating.
I have never used any other expense product except SAP Concur - because I have always been at large corporate organisations where it is a particularly applicable solution that has flexibility, solid UX and integrations that suit the needs of a mid to large size business. I have not evaluated alternative solutions in this area, but I am happy with SAP Concur.
SAP Concur has largely kept our business systems ticking along as normal, I am not really sure that it has helped our organisation to evolve or grow. It has helped us to adapt when we have taken on new HR tools as there are integrations available. As we have gone through a couple of large scale integrations (growing our company +100%) we have benefitted from the fact it integrates with multiple tools.
SAP Concur has helped our overall experience of managing employee business travel and expenses by providing a largely easy UX. The employee experience is positive in terms of integrating with HR systems so you can select individual names to add to group expenses, this is the feature I find particularly useful. For business travel it is good to have it automated and in the system to save time entering some details.

Do you think SAP Concur delivers good value for the price?

Not sure

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

Yes

SAP Concur based on my experience is a great tool when you work for a particuarly large organisation with a lot of different employees across the globe. It makes pulling in individual attendees to events where expenses have been raised quite easy, thanks to its integration with our other technology stack / HR systems. It might be less appropriate for smaller organisations who are more nimble or process fewer expense items.

SAP Concur Feature Ratings

Expense Management
5.5
Employee Expense Reporting
6
Corporate Card Reconciliation
5
Payment Management
6.0
Customizable Approval Policies
6
Financial Document Management
Not Rated
Payment Status Tracking
6
Payment Audit Trail
6
Duplicate Bill Detection
Not Rated
Advanced OCR
Not Rated
Electronic Funds Transfer
Not Rated

Using SAP Concur

I work in a business / organization that is 3000 people. I would estimate that at least 200 or so employees, if not more, have access. This varies between function, department heads and also individual people within the team who might have a corporate credit card to book travel or do admin on behalf of their bosses.
2 - In-house we have a couple of people who are part of our wider Finance department's accounts payable team. I don't know that their full time job is support on SAP Concur but it certainly forms part of their wider job remit and objectives and key results that they report up to the business. They need basic administrative skills.
  • Expense management
  • Travel management
  • Quick, non-contractor costs
  • Quick expense management
  • Faster payment review vs contractors
  • N/A - open to new ideas!
As a long time user of SAP concur at both my current business and previous businesses, I have found it to be a very easy to use expense and travel expense management system. It is straightforward with regular UX improvements, I understand how to process things and it doesn't require much education time for myself or my team.

Using SAP Concur

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Familiar
None

Comments

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