My SAP CRM Review
Anonymous | TrustRadius Reviewer
December 15, 2017

My SAP CRM Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • SAP CRM Sales

Overall Satisfaction with SAP CRM

SAP CRM is being used by all inside sales teams at Lenovo currently. SAP CRM helps us to provide our partners and customers with quotes and contracts for our products and services.
  • SAP CRM provides all information about a particular account in one place.
  • SAP CRM is fairly easy to navigate.
  • SAP CRM keeps information for a long period of time.
  • Outdated format
  • Slow performance
  • Order history
  • Positive ROI
  • Helps improve CSAT scores
  • Quote time
SAP CRM is older and more trusted.
SAP CRM is well suited for taking products and services from an opportunity to a quote to a contract, as well as placing orders. It is less appropriate for keeping track of an order history. It is well suited for account management as well.

SAP CRM Feature Ratings

Customer data management / contact management
9
Workflow management
9
Territory management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
2
Contract management
2
Quote & order management
8
Interaction tracking
2
Channel / partner relationship management
2
Case management
2
Call center management
2
Help desk management
2
Lead management
2
Email marketing
2
Task management
2
Billing and invoicing management
2
Reporting
2
Forecasting
2
Pipeline visualization
2
Customizable reports
5
Custom fields
8
Custom objects
8
Scripting environment
6
API for custom integration
6
Role-based user permissions
10
Single sign-on capability
10
Social data
6
Social engagement
6
Marketing automation
4
Compensation management
4
Mobile access
5