Great support for customer overview and better collaboration.
August 10, 2022

Great support for customer overview and better collaboration.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization
  • Quotes and Contracts
  • SAP Intelligent Sales Execution (Datahug)

Overall Satisfaction with SAP Sales Cloud

Better collaboration between sales team. More transparency in our daily work. Often information is not properly passed between different involved colleagues; we simply didn't have enough features in our old application. The SAP Sales Cloud improved the collaboration, also with the end customer. Users are better informed about customer activities and recent topics.

Pros

  • Customer overview.
  • UI
  • Activity maintenance.

Cons

  • Adjustment to customer specific processes.
  • Availability of standard field on other objects than the source object.
  • Flexibility of workflows.
  • Faster lead-to-order time.
Better collaboration between the backend and sales team, as relevant data is available on both ends, so both parties are on the same page.
By defining different user roles, the UI is adjusted to the needs of the different departments; this makes it easy to use in different departments.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

The SAP Sales Cloud supports sales teams in their daily life. If the UI is kept basic, it will be quickly adopted by them and will help them improve collaboration internally and also with the end customer. If there are too many complex structures, it might lead to challenges during onboarding as those are not too transparent for end users. Overall the solution can support your sales team and lead to big improvements in the daily business if it's introduced in the correct way.

SAP Sales Cloud Feature Ratings

6.7
Customer data management / contact management
7
Workflow management
5
Territory management
5
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
7
Quote & order management
8
Customer Service & Support ()
Not Rated
7.0
Lead management
7
Email marketing
7
8.5
Task management
9
Reporting
8
7.0
Pipeline visualization
7
Customizable reports
7
9.0
Custom fields
9
8.0
Role-based user permissions
6
Single sign-on capability
10
Social CRM ()
Not Rated
7.0
Marketing automation
7
9.0
Mobile access
9

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