Great tool for Sales CRM
July 16, 2024

Great tool for Sales CRM

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

SAP Sales Cloud is very good tool for Automation in Sale and marketing, SAP Sales Cloud us for manage the Sale Forecasting by AI and ML. This is very helpful tool for any marketing organization, and help to reduce the cost to market expense and time. I have worked with SAP Sales Cloud and find very effective solution and worthy.

Pros

  • Reports and Analytics
  • Cost and time saving
  • best tool for Customer Management

Cons

  • Cost
  • Customization
  • Integration with 3rd party applications
  • expensive and hard to manage for small business
  • very good in aspect of Time saving
SAP Sales Cloud have big role to improve the process from Supply chain to Market. SAP Sales Cloud have more capability for perfect forecasting and deep analytics for the market trend.
SAP Sales Cloud engage helping us to manage our customers across digital sales channels more effectively.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

SAP Sales Cloud is very helpful to improved the process to market and very helpful for time and cost saving for market expense.

SAP Sales Cloud Feature Ratings

6.9
Customer data management / contact management
7
Workflow management
8
Territory management
6
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
7
Quote & order management
7
Interaction tracking
7
Channel / partner relationship management
7
5.0
Help desk management
5
5.5
Lead management
5
Email marketing
6
6.7
Task management
7
Billing and invoicing management
6
Reporting
7
7.0
Forecasting
6
Pipeline visualization
8
Customizable reports
7
6.7
Custom fields
8
Custom objects
5
API for custom integration
7
6.0
Role-based user permissions
6
6.0
Social data
6
Social engagement
6
5.0
Marketing automation
4
Compensation management
6
7.0
Mobile access
7

Comments

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