SAP Sales Cloud Review
Updated February 15, 2024

SAP Sales Cloud Review

Shubham Mittal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Sales Performance Management
  • SAP Intelligent Sales Execution (Datahug)

Overall Satisfaction with SAP Sales Cloud

We are using SAP Sales cloud for managing our customer data and prospecting, It has been a great tool with no. of features which are useful for any team, It can be customized as per the business needs, it can be easily integrated with nay other software and tool. We can easily use it in our mobile too. It has increased the productivity of our sales team. The reports and analytics it provides help our team take better decision and it ended up increasing the revenue.
  • Easy Integration
  • Reports and Analytics
  • Customization
  • Expensive
  • Not suitable for small business
  • Difficult to integrate with Non SAP products
  • Better Lead flow
  • Easy Customer Management
  • Time saving
It has improved the process a lot, now we can directly get the leads from the website and it's saving a lot of time for the team, it can directly send emails and we can directly call the customer from it. It has improved the process of email marketing too and we can run our campaigns and send customized emails too with it.
it's a wonderful sales tool very useful for any team, performing all the tasks at one place without taking much time. From lead management to tracking the opportunities and getting the reminder for follow ups this has been wonderful. This tool also provides suggestions for customized emails as per the buyer's profile. So overall it has been a wonderful tool for us.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

For a big sales team it's a perfect tool since it can perform every function, but if the lead flow is less this tool is bit expensive since it has got so many features which might not be useful for a small team. Also it's an expensive tool so where the business is big this is well suited but for a small team it's bit expensive.

SAP Sales Cloud Feature Ratings

Customer data management / contact management
8
Workflow management
9
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
9
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
9
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
10
Email marketing
10
Task management
9
Billing and invoicing management
9
Reporting
9
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
9
Custom objects
10
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated