Got our sales game go to the next level
July 22, 2024

Got our sales game go to the next level

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales Automation and Forecast Optimization
  • Sales Performance Management
  • SAP Intelligent Sales Execution (Datahug)
  • Sales CRM
  • Billing and Revenue Management
  • Quotes and Contracts
  • Augmented Intelligence
  • CallidusCloud Badgeville / SalesMotivate (legacy product)

Overall Satisfaction with SAP Sales Cloud

It helps use manage all sales channels and the AI helps us a lot with forecasting. We use this information to automate various marketing campaigns.

Pros

  • Sales Channel Management
  • Forecasting

Cons

  • Mobile Functionality
  • Integration with ERP tools
  • Marketing Automation
  • Great for scale operations
  • AI forecasting
  • Reporting
  • Channel management
So we can multiple test scenarios for our sales campaign and the AI forecasting was a really good visualization for us. We succesfully ran multiple channels and it gave us a good insight on each
You need the SAP environment to make the best of it.

Do you think SAP Sales Cloud delivers good value for the price?

Not sure

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

No

Handles complex sales scenarios very well. That along with the AI powered insights really drive the sales operations well. It is also customizable to a certain aspect. It is however a big drawback that integration to tools outside its ecosystem is not possible.

SAP Sales Cloud Feature Ratings

7.2
Customer data management / contact management
Not Rated
Workflow management
8
Territory management
6
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
8
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
8.0
Task management
7
Billing and invoicing management
8
Reporting
9
8.7
Forecasting
9
Pipeline visualization
9
Customizable reports
8
8.0
Custom fields
8
Custom objects
8
Scripting environment
Not Rated
API for custom integration
8
8.5
Role-based user permissions
9
Single sign-on capability
8
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
3.0
Mobile access
3

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