Scalability Flexibility Eco System - SAP Sales Cloud the best
Updated November 01, 2025

Scalability Flexibility Eco System - SAP Sales Cloud the best

Nanda Chaitanya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales Automation and Forecast Optimization
  • Sales Performance Management
  • Sales CRM
  • Quotes and Contracts
  • Billing and Revenue Management

Overall Satisfaction with SAP Sales Cloud

We are using Zoho to do sales forecast; however, the data is not accurate, and most of the time it is tough to manage SQL and payment gateways integration with Zoho. so we opted SAP Sales Cloud and moved all the invoicing, payment integration, budgeting and sales to zoho. This Ecosytem helped us in analysing the data with ease and accurate

Pros

  • Sales Forecast
  • Sales Analysis
  • CRM

Cons

  • Data Visualization
  • AI integration can be made better
  • Integration Complexity
  • Reduced the spending on other softwares by 2x just from the start of first 6 months
  • Improved efficiency by 4x
  • reduced human error by 10x
Now we can visualize what's happening in each territory, and can clearly see which territory is performing and which is not, based on which management is able to make decision on where to spend resources and where not required. we were spending resources in a territory with less business, now we were able to reallocate to different territory and improved over revenue
we handle B2B and B2C business and its is complex for a single software to handle both environments and multiple products. This was the major problem we faced with Zoho, unable to scale up when the business was growing. Thanks to SAP Sales Cloud, the problem has been addressed
We selected it because of the SAP Sales Cloud Eco-system, doesn't have to rely on multiple software everytime

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

It is good for medium and large enterprises that are managing thousands of clients and projects. In my case, zoho failed when we scaled our business from small to medium enterprise, as we had to depend on multiple software for multiple things. With SAP Sales Cloud, you get a complete ecosystem with less complexity

SAP Sales Cloud Feature Ratings

9.3
Customer data management / contact management
9
Workflow management
9
Territory management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
10
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
9
8.7
Case management
8
Call center management
9
Help desk management
9
9.5
Lead management
9
Email marketing
10
9.3
Task management
10
Billing and invoicing management
10
Reporting
8
8.7
Forecasting
8
Pipeline visualization
9
Customizable reports
9
8.8
Custom fields
9
Custom objects
9
Scripting environment
9
API for custom integration
8
9.0
Role-based user permissions
9
Single sign-on capability
9
10.0
Social data
10
Social engagement
10
9.0
Marketing automation
9
Compensation management
9
10.0
Mobile access
10

Using SAP Sales Cloud

50 - They represent business development and order processing and Invoicing teams
4 - Supporting SAP Sales Cloud takes a mix of business and technical talent. You need people who understand sales processes and can translate them into system workflows, like functional consultants and business analysts. Technical specialists handle configuration, integrations with ERP or CRM systems, and data management. Developers customize features using SAP’s SDK, while administrators maintain users, permissions, and system performance. Integration and security experts ensure smooth data flow and compliance. Finally, trainers and project managers help teams adopt the system effectively and keep projects on track.
  • SAP Sales Cloud use cases are managing global partner and customer relationships
  • tracking and forecasting sales opportunities
  • automating lead-to-order workflows
  • gaining visibility into pipeline performance and revenue trends
  • integrating it with learning and certification platforms to track partner performance
  • using analytics to identify emerging cybersecurity training needs by region
  • streamline collaboration between sales and academic alliances
  • integrate predictive analytics to forecast demand for new cybersecurity certifications
  • automated renewal tracking for training subscriptions and deeper integration with customer experience tools to improve learner retention and satisfaction
  • connect marketing data to personalize outreach by region or customer segment
SAP Sales Cloud has proven reliable, scalable, and well-suited for managing EC-Council’s complex global partner network. It delivers strong visibility into sales performance and helps align sales and marketing efforts effectively. The only reason it’s not a perfect 10 is that integrations and customizations can be time-consuming, and there’s still room to make the user experience more intuitive

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