Impactful Customer Relationship Management Software.
January 08, 2026

Impactful Customer Relationship Management Software.

Marisa Kamwiha | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Sales Performance Management
  • Billing and Revenue Management
  • Sales Automation and Forecast Optimization

Overall Satisfaction with SAP Sales Cloud

SAP Sales Cloud is a reliable solution for sales processes management and CRM. The product makes it easy for us to track available business opportunities and forecast business performance. It also helps us to build good relationships with our customers and gradually improve sales engagement. SAP Sales Cloud is an easy-to-use and integrates well with various tools such as Microsoft Outlook and Aptivio.

Pros

  • Software pricing is very well structured and affordable.
  • SAP Sales Cloud has very customizable templates and a specialised technical support team.
  • The software is AI-enabled, ensuring proper automation of critical processes such as predictive lead scoring and forecasting.

Cons

  • Software configuration requires specialized technical support.
  • Unstable data workbench.
  • SAP Sales Cloud has made our sales processes more practical and organised. It has also improved our organisation's productivity by automating sales and sales processes.
  • Using technology software, we can efficiently track our daily leads and sales data in real-time.
  • SAP Sales Cloud helps to focus more on customer engagement by fully automating and streamlining all our major sales processes.
SAP Sales Cloud has considerably improved our sales efficiency by ensuring proper pipeline analysis and sales forecasting. The software has saved us a lot of time by automating sales processes. This has saved us considerable time.
The software deeply integrates with other tools. Customization of the software is easy and unlimited. SAP Sales Cloud is easy to deploy and implement. The software has seamless mobile access and unlimited tutorials for beginners.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

The software is very effective in revenue life cycle management and sales performance management. SAP Sales Cloud ensures proper automation and productivity acceleration. The product is highly customizable and user-friendly. The software's customer support services are fairly responsive.

SAP Sales Cloud Feature Ratings

8.8
Customer data management / contact management
9
Workflow management
9
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
9
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
9
8.7
Case management
9
Call center management
9
Help desk management
8
8.5
Lead management
8
Email marketing
9
8.7
Task management
9
Billing and invoicing management
8
Reporting
9
8.7
Forecasting
9
Pipeline visualization
8
Customizable reports
9
8.3
Custom fields
9
Custom objects
8
Scripting environment
8
API for custom integration
8
8.5
Role-based user permissions
9
Single sign-on capability
8
9.0
Social data
9
Social engagement
9
8.5
Marketing automation
8
Compensation management
9
9.0
Mobile access
9

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