Trusted company that makes you feel like you are their only customer.
January 05, 2018
Trusted company that makes you feel like you are their only customer.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sauce Labs
My business uses Sauce Labs to ensure that my company website is properly functioning on all web browsers and flavors of OSs. I am only a company of one person, so yes it is used across the whole organization. The business problems I face, is when I change my inventory and my media to display my products, I have to check all browsers to verify the image renders correctly on each one.
- Without this company and their wonderful customer service I would have to shell out thousands of more dollars for what they do, and work with people not nearly as talented as they are. Everyone in that company values you as a customer. I'm a small company that doesn't give them much money, but they treat me like I am their number one client. This company truly is a diamond in the rough. I can't say enough good things, I've never had success with a tech team before. Being a small company I really value any time I'm not just a number to company, or when they give me an answer within 24 hours. Other places just send me from one department to another if I have a question or bug, but with Sauce Labs I get a phone call or email within 24 hours when i tell them I have an issue. Great job Sauce Labs, you are a pioneer in the customer service department.
- Every time this company comes out with a new flavor OS or browser for us customers to view on we get an immediate email and learn what's new with Sauce Labs. This is very helpful as it is critical to test out all of the current browsers and verify that we have a great site.
- Sales pitches. This company isn't shoving them down your throat. I usually get spammed with a bunch of new items, or upgrade your contracts when I work with a company. Sauce Labs isn't a company that is constantly trying to ask for money. Being a small business I don't have much, and it's nice that when I open their email I know it won't be a promotion or someone asking for me to upgrade.
- The site would be great if I could plug in one URL and select what browsers and OS I want to test on, and then just let it open them all up at once. Right now I have to individually open each browser and flavor and retype the URL and all my settings. An all at once deal like BrowserStack would really be great.
I selected Sauce Labs over BrowserStack because of their customer service, their willing to change their security contract, and their training team. BrowserStack would not negotiate their security contract at all, and in their contract it stated if they got sued, so would my company. I do not want to have that over my head and I think that is bad business to not keep your clients safe. Sauce Labs has a great customer service team, and are willing to answer any questions or report bugs if I find any. Finally I have learned a great deal thanks to the constant information they put out on their site. I am able to test better and more thorough thanks to their teams great documentation and learning center.